VP, Strategic Client Leadership & Growth

Zelis; New Jersey; Hybride; USD 185 000 - 235 000; Plein temps

Résumé du poste

Zelis is seeking a VP, Client Management to lead the Strategic Client Executives (SCEs) and drive loyalty, retention and growth across enterprise clients. You’ll set the client management strategy, own revenue targets and partner with Sales and cross-functional teams to deliver measurable outcomes.

You’ll coach executives, build strategic plans, and lead executive reviews while shaping product roadmaps and aligning with company goals.

Qualifications

• Bachelor’s degree in business administration, marketing or a related field.
• MBA or advanced degree preferred.
• 12+ years of experience in client management, customer success, sales, services or a related field.
• Experience coaching teams on strategic account planning.
• Operational leadership that turns complex work into simple, outcome-focused processes.

Responsabilités

• Lead Strategic Planning with SCEs to achieve business objectives.
• Develop strategic account plans and set clear goals and success measures.
• Drive executive engagement and prepare executives for high-stakes conversations.
• Oversee client retention, satisfaction and growth initiatives.
• Own the team’s revenue target and report progress to executives.
• Shape the product roadmap with Product Leadership for better client outcomes.
• Mentor and develop a high-performing team of SCEs.

Connaissances

Executive presence

Analytical thinking

Negotiation skills

Communication skills

Formation

Bachelor’s degree in business administration

MBA or advanced degree

Description du poste

Zelis is seeking a VP, Client Management to lead the Strategic Client Executives (SCEs) and drive loyalty, retention and growth across enterprise clients. You’ll set the client management strategy, own revenue targets and partner with Sales and cross-functional teams to deliver measurable outcomes.

You’ll coach executives, build strategic plans, and lead executive reviews while shaping product roadmaps and aligning with company goals.