Strategic Client Leader — Remote Growth & Renewal

Modern Healthcare Financial Experiences are Built with Zelis; United States; À distance; USD 127 000 - 161 000; Plein temps

Résumé du poste

Zelis is seeking a Strategic Client Executive to serve as the primary liaison for a book of large, complex payer clients. This remote, full-time role drives growth by achieving revenue targets, ensuring retention, and expanding product adoption across the Zelis platform.

You will cultivate executive-level relationships, conduct client reviews, and collaborate with sales and product teams to deliver measurable outcomes and a superior OneZelis experience.

Qualifications

• Bachelor's degree in business or health care administration or related field.
• 10+ years in client management role.
• Extremely knowledgeable in the Payer and TPA space. Experience in working in healthcare a plus including insurance companies, or working with cost management, electronic payments, and/or healthcare communications solutions.
• Demonstrated success in revenue management and increased utilization within an assigned book of business of enterprise and strategic clients.
• Excellent written and verbal communication skills. Excellent presentation, public speaking, and meeting management capabilities. Ability to tailor messages to audiences.
• Deep Understanding of the Client’s Business: Understand the client in terms of markets they operate in, competitors, objectives, and challenges. Successfully build strategic account plans to fully understand client’s pain and business drivers.
• Develop Trusting Relationships: Cultivates deep relationships with clients and team.
• Executive Communicator: Proactively communicates. Can effectively prepare and present communications to clients and executive leadership teams.
• Problem Solver: The ability to offer and communicate compelling solutions to client challenges is invaluable.
• Industry Knowledge: Keeping an ear to the ground in terms of market intelligence and relevant industry news.
• Financial Acumen: Strong financial acumen and ability to interpret client financials. Commission-driven and motivated to achieve growth targets.
• Innovative Thinking: Brings creative insight to client’s businesses to help them deliver a competitive advantage.
• Collaborator: Actively partners across BUs to communicate client needs & issues, shares and provides awareness of external trends and competitor landscape.
• Troubleshooting: Forward looking, keeps an eye out for potential internal/external problems and managing potential concerns.

Responsabilités

• Client Relationship Building: Maximize the breadth and depth of relationships by working closely with clients to intimately understand their business strategies, needs, and challenges as well as how Zelis supports the achievement of those goals.
• Revenue Management: Manage and oversee revenue targets, including budgets, forecasts, and product utilization review for the assigned book of business.
• Client Renewals & Retention: Responsible for client renewals and retention. Successfully lead contract negotiations and manage the complete life cycle to renew client agreements while looking for ways to expand the partnership.
• Risk Identification and Mitigation: Proactively identify and mitigate risks such as volume decreases, service gaps, and changes in client relationships.
• Product Knowledge & Optimization: Drive revenue growth through existing product optimization, understand and communicate key differentiators, product strategy, features, and functionality.
• Client Growth: Successfully uncover and qualify opportunities for growth to deliver great client value. Collaborate with sales to present innovative solutions and grow existing client base. Identify up and cross-sell opportunities to flag for Sales.
• Client Value: Effectively illustrate and validate client outcomes consistently, leveraging client reporting and knowledge of client’s business goals and measures
• Conduct Client Business Reviews: Conduct and lead all client business reviews and account plans to optimize value with the client's book of business.
• Client Advocacy: Ensure industry leading quality service delivery and client satisfaction; measurements include proactive client management, timely escalation and resolution of issues, and nurture clients into loyal promoters. Secure client references and permission in support of key Zelis initiatives and case studies as needed.

Connaissances

Client relationship management

Revenue management

Executive communication

Healthcare payer knowledge

Strategic account planning

Problem solving

Cross-functional collaboration

Industry knowledge

Financial acumen

Innovative thinking

Collaborator

Troubleshooting

Formation

Bachelor's degree in business or health care administration

Description du poste

Zelis is seeking a Strategic Client Executive to serve as the primary liaison for a book of large, complex payer clients. This remote, full-time role drives growth by achieving revenue targets, ensuring retention, and expanding product adoption across the Zelis platform.

You will cultivate executive-level relationships, conduct client reviews, and collaborate with sales and product teams to deliver measurable outcomes and a superior OneZelis experience.