Executive Lead, Strategic Client Management

Zelis Healthcare, LLC; Morristown (NJ); Hybride; USD 185 000 - 235 000; Plein temps

Avantages offerts par ce poste

401k with employer match

Flexible PTO

Health, dental, vision insurance

Résumé du poste

Zelis is seeking a VP of Client Management to lead a team of Strategic Client Executives (SCEs) and own revenue targets for enterprise clients. You will set client management strategy, guide cross-functional collaboration with Sales, and drive adoption and outcomes that improve loyalty and growth.

This role emphasizes executive engagement, performance coaching, and scaling processes across healthcare payers and providers.

Qualifications

• Bachelor's degree in business administration, marketing or a related field.
• MBA or advanced degree preferred.

Responsabilités

• Lead Strategic Planning with SCEs and set client management strategy.
• Drive executive engagement and prepare for high-stakes conversations.
• Deliver outcomes to build loyalty, retention and growth across enterprise clients.
• Lead, mentor and develop a high-performing team of SCEs.
• Drive operational discipline with SOPs, scorecards and cross-functional partnerships.
• Shape the product roadmap with Product Leadership and CX Voice of the Customer.

Connaissances

Strategic account planning

Executive engagement

Leadership & team building

Analytical thinking

Negotiation & interpersonal

Formation

Bachelor's degree in business/admin/marketing

MBA or advanced degree preferred

Description du poste

Zelis is seeking a VP of Client Management to lead a team of Strategic Client Executives (SCEs) and own revenue targets for enterprise clients. You will set client management strategy, guide cross-functional collaboration with Sales, and drive adoption and outcomes that improve loyalty and growth.

This role emphasizes executive engagement, performance coaching, and scaling processes across healthcare payers and providers.