VP, Services & Customer Success — Remote

Vanta; United States; Remote; USD 200,000 - 500,000; Full time

Benefits offered by this job

Salary and equity

Medical, dental & vision coverage

Parental leave (16 weeks)

Health & wellness stipend

Remote work stipend

Commuter benefits

Matching 401(k)

Flexible PTO

Job summary

Vanta is seeking a Vice President, Professional Services, Customer Success & Support to lead our existing Customer Success and Support organizations and to build Vanta’s Professional Services function from the ground up. You will refine the delivery model, team, services, and standards that accelerate customer time-to-value.

This role owns end-to-end delivery of implementation and consultative engagements, drives onboarding quality, retention, and services margin, and partners with Channel

Qualifications

• 10+ years in SaaS Professional Services, Customer Success, and/or Support.
• Experience building or leading a Professional Services organization.

Responsibilities

• Lead the Team across Professional Services, Customer Success & Support.
• Own delivery execution and customer outcomes.
• Drive cross-functional partnership and alignment with sales, product, and engineering.
• Establish and mature the Services practice and delivery standards.
• Own P&L for Professional Services, Customer Success & Support.

Skills

Leadership

P&L management

Customer success strategy

AI-enabled workflows

Tools

Jira

Job description

Vanta is seeking a Vice President, Professional Services, Customer Success & Support to lead our existing Customer Success and Support organizations and to build Vanta’s Professional Services function from the ground up. You will refine the delivery model, team, services, and standards that accelerate customer time-to-value.

This role owns end-to-end delivery of implementation and consultative engagements, drives onboarding quality, retention, and services margin, and partners with Channel