Technical Customer Success Lead, Cloud Cost & FinOps

Speedrun Talent Network; New York (NY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Vantage, a remote-first SaaS company, is expanding its customer success team to lead post-sale engagement, onboarding, and value reviews for a diverse customer base ranging from startups to enterprises.

You will act as a trusted advisor, ensuring customers maximize Vantage benefits, and advocate for their needs within the company. A customer-centric attitude and strong communication are essential.

Qualifications

• 3+ years in customer success or technical account management in B2B SaaS.
• Strong communication skills for CTOs, VPs of Engineering/Infrastructure, and DevOps.
• Experience with FinOps cloud cost management solutions.

Responsibilities

• Own the full lifecycle of post-sale customer engagement: onboarding, adoption, value reviews, and renewal playbooks.
• Become a trusted advisor to customers to maximise the benefit of the Vantage solution.
• Be the voice of the customer inside Vantage to drive timely resolutions and feature requests.
• Engage across all levels of customer organizations to support a multi-threaded engagement model.

Skills

Customer Success

Technical Account Mgmt

FinOps

Cloud Cost Mgmt

Communication

Portfolio mgmt

Emotional intelligence

Empathy

Job description

Vantage, a remote-first SaaS company, is expanding its customer success team to lead post-sale engagement, onboarding, and value reviews for a diverse customer base ranging from startups to enterprises.

You will act as a trusted advisor, ensuring customers maximize Vantage benefits, and advocate for their needs within the company. A customer-centric attitude and strong communication are essential.