VP, ServiceNow Architect — Enterprise Integrations

SMBC; Charlotte (NC); Hybrid; USD 180,000 - 250,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

SMBC is seeking an Application Developer - Vice President to lead hands-on ServiceNow development, integrations, and architecture for enterprise platforms. You will collaborate with stakeholders across business, data, security, and external partners to design scalable solutions.

The role combines deep technical execution with architectural guidance, code reviews, and standards development, delivering reliable, secure automation and data integration at scale.

Qualifications

• 8+ years of hands-on software development, architecture, or systems integration experience.
• Deep ServiceNow development experience including Script Includes, Business Rules, Client Scripts, UI Actions, UI Policies, Flow Designer, IntegrationHub, Service Catalog, Record Producers, Scheduled Jobs, Custom Applications, Import Sets, Transform Maps, REST/SOAP Integrations, and ServiceNow APIs.
• Extensive experience designing and implementing integrations using REST APIs, SOAP services, OAuth, IntegrationHub, MID Servers, webhooks, and event-driven patterns.
• Strong understanding of ServiceNow platform architecture, CMDB design, data models, and enterprise integration.
• Experience integrating ServiceNow with enterprise applications, cloud platforms, identity providers, cybersecurity tools, analytics platforms, and operational systems.
• Experience creating technical specifications, implementation designs, source-to-target mappings, interface specifications, and integration documentation.
• Strong experience using Jira for backlog management, sprint planning, user story development, release coordination, dependency tracking, and technical project execution.
• Experience troubleshooting complex development, integration, workflow, and production issues across multiple technology layers.
• Ability to review developer code, identify design issues, recommend improvements, and assist teams in resolving technical challenges.
• Preferred: Python development for automation and integration; Databricks, Azure, data platforms; financial services exposure.

Responsibilities

• Design, develop, and support complex ServiceNow solutions.
• Create integrations between ServiceNow and Databricks, cloud platforms, cybersecurity tools, data platforms, and enterprise apps.
• Write detailed technical specifications, source-to-target mappings, interface designs, and implementation requirements.
• Troubleshoot complex application, integration, workflow, and data flow issues across layers.
• Conduct code reviews and promote development standards and security requirements.
• Develop reusable integration patterns and architectural guidance for scalable delivery.
• Support operational reporting, analytics, and automation leveraging ServiceNow and data platforms.
• Evaluate new ServiceNow capabilities and supporting technologies to improve platform delivery.
• Translate business requirements into scalable technical solutions while ensuring maintainability.
• Collaborate with stakeholders to ensure successful delivery.

Skills

ServiceNow dev

System integration

API design

Architecture design

Code review

Troubleshooting

Stakeholder comms

Tools

Jira

ServiceNow

IntegrationHub

REST APIs

OAuth

MID Server

Job description

SMBC is seeking an Application Developer - Vice President to lead hands-on ServiceNow development, integrations, and architecture for enterprise platforms. You will collaborate with stakeholders across business, data, security, and external partners to design scalable solutions.

The role combines deep technical execution with architectural guidance, code reviews, and standards development, delivering reliable, secure automation and data integration at scale.