VP, Provider CS Leader — AI Health Systems

Hippocratic AI Inc.; United States; On-site; USD 260,000 - 420,000; Full time

Benefits offered by this job

Equity

Health insurance

Other benefits

Job summary

Hippocratic AI Inc. is seeking a visionary VP of Customer Success for Providers to own a regional health system portfolio and lead a team of Directors and senior Customer Success Executives.

You will drive net revenue retention and expansion by building trusted relationships with health system leaders and deploying AI-driven workflows. By day 90, you’ll diagnose the regional portfolio, set KPIs, and onboard senior leaders, delivering measurable improvements in retention.

Qualifications

• Bachelor’s degree from an accredited university.
• 10–15 years of healthcare experience with 7+ years in customer-facing leadership roles.
• Proven ability to lead and develop teams across large provider organizations.
• Deep knowledge of health system operations, clinical workflows, and care delivery models.
• Experience working with C-suite and clinical/operational leaders to shape CS strategy.
• Proven track record in startup or high-growth tech environments with revenue impact.
• Strong executive presence and communication skills for board-level engagement.
• Experience building scalable customer success playbooks and teams.

Responsibilities

• Serve as executive point of contact for major health system clients, building trusted relationships with senior sponsors.
• Lead enterprise implementations, aligning with operational priorities and go-live milestones.
• Collaborate with Product, Engineering, and Sales to feed health system feedback into roadmap.
• Define, track, and communicate customer success metrics—NRR, adoption, efficiency, outcomes.
• Build and codify onboarding, training, and workflow integration best practices.
• Own expansion sales within the regional portfolio through upsell/cross-sell opportunities.

Skills

Leadership

Healthcare operations

Cross-functional leadership

Executive communication

Strategic planning

Change management

Relationship building

Education

Bachelor’s degree

Job description

Hippocratic AI Inc. is seeking a visionary VP of Customer Success for Providers to own a regional health system portfolio and lead a team of Directors and senior Customer Success Executives.

You will drive net revenue retention and expansion by building trusted relationships with health system leaders and deploying AI-driven workflows. By day 90, you’ll diagnose the regional portfolio, set KPIs, and onboard senior leaders, delivering measurable improvements in retention.