Executive Partner, Health Systems & AI Platform Success

Innovaccer Inc.; United States; On-site; USD 260,000 - 380,000; Full time

Benefits offered by this job

Generous Paid Time Off

Parental Leave

Recognition & Rewards program

Comprehensive Insurance Coverage

Job summary

Innovaccer Inc. is seeking a Senior Partner, Customer Success to lead strategic accounts across population health and AI platforms.

You will own executive relationships with health system leaders, guide platform deployments, and drive value realization through ROI, operational improvements, and enterprise transformation. This role requires deep healthcare leadership experience, a track record of growth and retention, and the ability to mentor a team while aligning cross-functional partners to

Qualifications

• 15+ years in healthcare provider services or enterprise healthcare technology
• 5–10+ years in customer success or platform delivery leadership
• Experience managing strategic client relationships at the C-suite level
• Proven track record delivering CARR, ARR expansion, churn, NPS and CSAT

Responsibilities

• Strategic Ownership of Population Health and AI Platform Clients: executive owner for a portfolio of strategic accounts, driving retention and expansion of the population health platform and adoption of the AI platform.
• Account P&L: forecast revenue, manage costs, protect gross margin across both platform lines, and report on profitability.
• Platform Delivery and Adoption Leadership: oversee deployment and scaling of the enterprise platform, embedding into core workflows and enabling AI-driven transformation.
• Account Growth: develop growth plans and expand platform use and products across current customers.
• C-Suite Partnership: serve as trusted advisor to CIOs, CFOs, COOs, CMIOs and CEOs focusing on ROI and strategic transformation.
• Strategic Account Leadership: own and deliver on CARR, ARR growth, churn reduction, NPS and CSAT across accounts.
• Customer Success Leadership: mentor CS leaders to manage complex relationships for platform deployments and AI adoption.
• Cross-Functional Alignment: coordinate with Sales, Product, Engineering, AI and Delivery teams on roadmap and delivery.
• Platform Adoption and Expansion: drive broader adoption across domains and expand into AI platform for enterprise transformation.
• Executive Presence and Client Engagement: maintain ongoing executive engagement with client leadership as a long-term strategic partner.

Job description

Innovaccer Inc. is seeking a Senior Partner, Customer Success to lead strategic accounts across population health and AI platforms.

You will own executive relationships with health system leaders, guide platform deployments, and drive value realization through ROI, operational improvements, and enterprise transformation. This role requires deep healthcare leadership experience, a track record of growth and retention, and the ability to mentor a team while aligning cross-functional partners to