Strategic CS Executive – Healthcare AI | Remote

Hippocratic AI Inc.; Menlo Park (CA); Hybrid; USD 150,000 - 230,000; Full time

Job summary

Hippocratic AI Inc. is seeking a Customer Success Executive to own post‑sale journeys across the Central Region (Midwest + portions of South/Southeast).

You’ll lead discovery, ROI framing, and executive relationships, working 20–40% onsite with health systems, and guiding multiple full-scale implementations from pilot to adoption. You’ll influence product roadmap via client insights, drive measurable outcomes, and partner with Sales, Product, and Engineering in a $3.5B company backed by leading

Qualifications

• Bachelor's degree from an accredited university.
• 5+ years in health systems in CS, account management, project management, or implementation roles.
• Proven track record leading complex implementations in clinical or operational environments.
• Executive presence and communication skills with C-suite.
• Deep understanding of healthcare workflows, clinical operations, and regulatory constraints.
• Project management excellence: scoping, timelines, multi-stream coordination, blockers.
• Technical fluency: ability to translate between business and technical teams.
• Autonomous, client-embedded role with minimal supervision.
• Travel willingness: 20-40% of the time to client sites.

Responsibilities

• Implementation & Operationalization
• Account & Relationship Management
• ROI & Success Metrics
• Technical Implementation & Problem-Solving
• Training, Adoption & Change Management
• Cross-Functional Collaboration

Skills

Executive presence

Communication skills

Technical fluency

Autonomy

Travel willingness

Healthcare workflows

Education

Bachelor's degree

Job description

Hippocratic AI Inc. is seeking a Customer Success Executive to own post‑sale journeys across the Central Region (Midwest + portions of South/Southeast).

You’ll lead discovery, ROI framing, and executive relationships, working 20–40% onsite with health systems, and guiding multiple full-scale implementations from pilot to adoption. You’ll influence product roadmap via client insights, drive measurable outcomes, and partner with Sales, Product, and Engineering in a $3.5B company backed by leading