VP, Payer Success & Health Plan Growth

Hippocratic AI Inc.; Lynnwood (WA); On-site; USD 260,000 - 450,000; Full time

Benefits offered by this job

Equity

Health insurance

Other benefits

Job summary

Hippocratic AI seeks a VP of Customer Success for Payors to build and lead a payer-focused CS organization in the Seattle area. You will drive satisfaction, retention, and expansion across health plans and managed care customers, defining playbooks, KPIs, and scalable processes that translate complex payer needs into value from our AI platform.

You'll partner with Product, Engineering, Clinical, and Sales to align strategy with regulatory requirements and industry standards, and you will recruit

Qualifications

• 10–15 years of professional experience in customer success, account management, or related leadership roles within the payer/health plan industry.
• 7+ years in customer-facing leadership positions.
• Proven track record driving customer success in B2B SaaS or healthcare technology companies serving payer organizations.
• Deep understanding of payer operations and regulatory frameworks (CMS, NCQA, state Department of Insurance).

Responsibilities

• Build and lead a payer CS team and establish scalable processes.
• Develop and execute a comprehensive payer CS strategy aligned with Hippocratic AI's mission and business objectives.
• Establish and nurture trusted relationships with health plans, managed care organizations, PBMs, and other payer entities at executive and operational levels.
• Drive customer retention and expansion across payer use cases.
• Channel payer feedback into product evolution and go-to-market strategy.
• Implement and refine payer KPIs such as HEDIS/STARS, MLR, and per-member-per-month cost trends.

Skills

Leadership

Payer domain knowledge

Data-driven

Stakeholder management

Revenue growth

B2B SaaS experience

Education

Bachelor's degree

Job description

Hippocratic AI seeks a VP of Customer Success for Payors to build and lead a payer-focused CS organization in the Seattle area. You will drive satisfaction, retention, and expansion across health plans and managed care customers, defining playbooks, KPIs, and scalable processes that translate complex payer needs into value from our AI platform.

You'll partner with Product, Engineering, Clinical, and Sales to align strategy with regulatory requirements and industry standards, and you will recruit