Healthcare AI Customer Success Lead — Central Region

Precision Labs; Midwest (WY); Híbrido; USD 120.000 - 180.000; Jornada completa

Descripción de la vacante

Hippocratic AI seeks a Customer Success Executive to own post-sale journeys for health systems in the Central Region (Midwest + parts of South/Southeast). Expect 20–40% onsite work as you drive discovery, ROI, adoption, and expansion across complex clinical environments.

You will influence product roadmaps, report to the VP of Customer Success, and partner with executives to deliver measurable outcomes in a $3.5B company backed by top investors.

Formación

• Bachelor's degree from an accredited university.
• 5+ years in health systems in customer success, account management, project management, or implementation roles.
• Proven track record leading complex implementations in clinical or operational environments.
• Executive presence and communication skills.
• Deep understanding of healthcare workflows and regulatory constraints.
• Project management excellence.
• Technical fluency (non-coding).
• Ability to thrive autonomously in a client-embedded role.
• Willingness to travel: 20-40%.
• Ability to meet client credentialing requirements (background check, etc.).

Responsabilidades

• Lead implementation and operationalization for health system clients.
• Manage accounts and relationships across the Central Region.
• Define and track ROI and success metrics with each client.
• Oversee technical implementation and resolve integration issues.
• Deliver training, drive adoption, and manage change.
• Collaborate across product, engineering, and operations.

Conocimientos

Executive presence

Communication skills

Project management

Technical fluency

Autonomy

Travel readiness

Credentialing requirements

Educación

Bachelor's degree

Descripción del empleo

Hippocratic AI seeks a Customer Success Executive to own post-sale journeys for health systems in the Central Region (Midwest + parts of South/Southeast). Expect 20–40% onsite work as you drive discovery, ROI, adoption, and expansion across complex clinical environments.

You will influence product roadmaps, report to the VP of Customer Success, and partner with executives to deliver measurable outcomes in a $3.5B company backed by top investors.