VP, Product & Transformation - End-to-End Change Architect

JP Morgan Chase; Charlotte (NC); On-site; USD 180,000 - 260,000; Full time

Job summary

JP Morgan Chase in Charlotte, NC seeks a Transformation Program/Project Manager (VP) to lead client onboarding and service transformation, turning strategic priorities into executable programs and aligning governance across business, product, technology, controls, and operations.

The role demands hands-on leadership, strategic problem solving, and disciplined execution to deliver measurable value and improve client and employee experiences.

Qualifications

• Bachelor's degree and at least 7 years of relevant experience in transformation, strategy, management consulting, program management, product, or operations within a complex organization.
• Demonstrated success leading complex, cross-functional programs from an ambiguous problem statement through implementation and measurable outcomes.
• Exceptional structured problem-solving skills, including the ability to synthesize qualitative and quantitative information, evaluate options, and develop practical recommendations.
• Executive presence and strong influencing skills, with experience aligning senior stakeholders and driving decisions across matrixed teams.
• Advanced Microsoft PowerPoint skills, including building compelling storylines, simplifying complex topics, and creating polished, decision-oriented executive materials.
• Strong analytical skills and experience using data and performance measures to identify insights, shape priorities, and monitor value realization.
• Excellent written and verbal communication skills, with the judgment to tailor messages for executive, business, product, technology, controls, and operations audiences.
• Disciplined program leadership experience, including governance, integrated planning, dependency management, risk and issue resolution, change management, and executive reporting.
• Ability to operate effectively in a fast-paced, evolving environment while maintaining attention to detail, sound judgment, and accountability for results.

Responsibilities

• Lead end-to-end transformation: Own complex, cross-functional initiatives across the transformation lifecycle, with clear scope, governance, milestones, decision rights, risks, dependencies, and measurable outcomes.
• Translate strategy into action: Convert business priorities and objectives and key results (OKRs) into sequenced roadmaps, executable plans, and practical operating-model changes.
• Design the future state: Assess current processes and pain points, identify opportunities, and design standardized, scalable processes and operating models. Define documented alternative paths when specific client or business needs require them.
• Build the case for change: Develop fact-based problem statements, options, business cases, impact assessments, success measures, and recommendations that support timely leadership decisions.
• Drive integrated execution: Coordinate dependencies across business, product, technology, controls, and operations; surface trade-offs early; resolve barriers; and sustain momentum across parallel workstreams.
• Lead through influence: Create alignment among senior leaders and matrixed partners without relying on direct authority. Build trusted relationships while maintaining accountability for decisions and commitments.
• Communicate with executives: Create concise, decision-oriented presentations and updates that clearly explain strategic intent, business value, roadmaps, risks, dependencies, decisions, and change impacts.
• Enable implementation and value realization: Partner with business and change teams on pilots, testing, implementation, communications, training, adoption measurement, and continuous improvement.
• Advance innovation responsibly: Identify practical opportunities to apply artificial intelligence, automation, workflow, analytics, and emerging technologies to simplify work, improve decisions, and enhance client and employee experiences.
• Strengthen transformation capabilities: Develop reusable methods, playbooks, governance standards, and lessons learned that improve consistency and effectiveness across the transformation organization.

Skills

Structured problem-solving

Executive presence

Influencing skills

PowerPoint skills

Analytical skills

Communication skills

Program leadership

Executive reporting

Stakeholder management

Education

Bachelor's degree in a relevant field

Tools

Microsoft PowerPoint

Job description

JP Morgan Chase in Charlotte, NC seeks a Transformation Program/Project Manager (VP) to lead client onboarding and service transformation, turning strategic priorities into executable programs and aligning governance across business, product, technology, controls, and operations.

The role demands hands-on leadership, strategic problem solving, and disciplined execution to deliver measurable value and improve client and employee experiences.