VP, Process Excellence & AI Transformation

Citigroup Inc.; Jacksonville (FL); On-site; USD 104,000 - 156,000; Full time

Job summary

Citigroup Inc. in Jacksonville, FL is seeking a senior professional to lead process re-engineering initiatives.

You will analyze current-state processes, identify pain points, and design simplified future-state workflows while applying Lean methods and AI considerations to improve user experience and controls. The role requires extensive experience in process improvement, strong data analysis, and the ability to facilitate stakeholder workshops in a complex environment.

Qualifications

• 6+ years of experience in process re-engineering, process improvement, transformation, or related field.
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Responsibilities

• Lead process re-engineering efforts, including current-state analysis, identification of pain points and root causes, and design of simplified future-state processes.
• Facilitate stakeholder workshops and apply Lean methodologies to identify opportunities for elimination, simplification, standardization, automation, and improved user experience.
• Create process maps and narratives documenting workflows, roles, handoffs, controls, data, and technology requirements.
• Use data and process metrics to identify opportunities, establish baselines, and quantify expected or realized benefits.
• Identify opportunities to strengthen controls, including preventive and automated controls, in partnership with Risk and Controls teams.
• Assess where AI, including AI agents, can appropriately augment or automate activities within the future-state process, considering business value, user experience, controls, human oversight, and risk. Partner with AI and Technology specialists to validate feasibility and develop requirements.
• Define roles, responsibilities, and ownership within redesigned processes and partner with stakeholders through implementation and benefit realization.

Skills

Data analysis

Lean methodology

AI knowledge

Facilitation

Stakeholder management

Independent work

Communication

Education

Bachelor’s degree or equivalent

Master’s degree preferred

Lean/Six Sigma certification preferred

AI training/certification preferred

Tools

RASCI

Job description

Citigroup Inc. in Jacksonville, FL is seeking a senior professional to lead process re-engineering initiatives.

You will analyze current-state processes, identify pain points, and design simplified future-state workflows while applying Lean methods and AI considerations to improve user experience and controls. The role requires extensive experience in process improvement, strong data analysis, and the ability to facilitate stakeholder workshops in a complex environment.