Senior Process Engineer: AI-Driven Ops Transformation

Citi; Jacksonville (FL); On-site; USD 104,000 - 156,000; Full time

Job summary

Citi seeks a Senior Process Engineer in Jacksonville, FL to re-engineer end-to-end processes, improving employee and manager experience while reducing risk and delivering measurable efficiencies.

You will partner with process owners, project managers, Technology, AI specialists, and Controls to analyze current-state processes and design effective future-state solutions, leveraging Lean and AI where appropriate.

Qualifications

• 6+ years of experience in process re-engineering, process improvement, transformation, or a related field.
• Strong process and data analysis skills with the ability to identify root causes and develop practical future-state solutions.
• Knowledge of Lean/process-improvement methodologies and tools, including process mapping, root-cause analysis, waste analysis, and RASCI.
• Working knowledge of AI and generative AI, with the ability to identify potential AI-agent use cases within business processes and understand when AI, traditional automation, or process simplification is most appropriate.
• Understanding of responsible AI considerations, including controls, data, human oversight, and governance.
• Strong facilitation, communication, and stakeholder-management skills.
• Ability to work independently and effectively in a complex and ambiguous environment.

Responsibilities

• Lead process re-engineering efforts, including current-state analysis, identification of pain points and root causes, and design of simplified future-state processes.
• Facilitate stakeholder workshops and apply Lean methodologies to identify opportunities for elimination, simplification, standardization, automation, and improved user experience.
• Create process maps and narratives documenting workflows, roles, handoffs, controls, data, and technology requirements.
• Use data and process metrics to identify opportunities, establish baselines, and quantify expected or realized benefits.
• Identify opportunities to strengthen controls, including preventive and automated controls, in partnership with Risk and Controls teams.
• Assess where AI, including AI agents, can appropriately augment or automate activities within the future-state process, considering business value, user experience, controls, human oversight, and risk. Partner with AI and Technology specialists to validate feasibility and develop requirements.
• Define roles, responsibilities, and ownership within redesigned processes and partner with stakeholders through implementation and benefit realization.

Skills

Process re-engineering

Data analysis

Lean methodologies

AI familiarity

Stakeholder management

Independent worker

Education

Bachelor's degree

Master's degree preferred

Lean Six Sigma certification preferred

AI / intelligent automation training preferred

Tools

Data analytics tools

Process mapping tools

Job description

Citi seeks a Senior Process Engineer in Jacksonville, FL to re-engineer end-to-end processes, improving employee and manager experience while reducing risk and delivering measurable efficiencies.

You will partner with process owners, project managers, Technology, AI specialists, and Controls to analyze current-state processes and design effective future-state solutions, leveraging Lean and AI where appropriate.