Senior Process Engineer: Lean Transformation & AI Enablement

Citigroup; Jacksonville (FL); On-site; USD 104,000 - 156,000; Full time

Benefits offered by this job

Medical coverage

401(k)

Life insurance

Paid time off

Job summary

Citigroup in Jacksonville, FL, seeks a Senior Process Engineer to re-design end-to-end processes that improve employee and manager experience, simplify operations, strengthen controls, and reduce risk.

The role collaborates with process owners, project managers, Technology, AI specialists, and Risk & Controls to analyze current-state processes and deliver measurable efficiencies with responsible AI-enabled solutions.

Qualifications

• 6+ years of experience in process re-engineering, process improvement, transformation, operational excellence, consulting, or related field.
• Strong process and data analysis skills with ability to identify root causes and develop practical future-state solutions.
• Knowledge of Lean/process-improvement methodologies and tools, including process mapping, root-cause analysis, waste analysis, and RASCI.
• Working knowledge of AI and generative AI, with ability to identify AI-agent use cases within business processes and understand when AI, automation, or simplification is appropriate.
• Understanding of responsible AI considerations, including controls, data, human oversight, and governance.
• Strong facilitation, communication, and stakeholder-management skills.
• Ability to work independently in a complex and ambiguous environment.

Responsibilities

• Lead process re-engineering efforts, including current-state analysis, pain-point identification, and design of simplified future-state processes.
• Facilitate stakeholder workshops and apply Lean methodologies to identify opportunities for elimination, standardization, automation, and improved user experience.
• Create process maps and narratives documenting workflows, roles, handoffs, controls, data, and technology requirements.
• Use data and process metrics to identify opportunities, establish baselines, and quantify benefits.
• Identify opportunities to strengthen controls, including preventive and automated controls, with Risk and Controls teams.
• Assess how AI can augment or automate activities within future-state processes and validate feasibility with AI/Technology teams.

Job description

Citigroup in Jacksonville, FL, seeks a Senior Process Engineer to re-design end-to-end processes that improve employee and manager experience, simplify operations, strengthen controls, and reduce risk.

The role collaborates with process owners, project managers, Technology, AI specialists, and Risk & Controls to analyze current-state processes and deliver measurable efficiencies with responsible AI-enabled solutions.