Senior Process Engineer / VP

Citigroup Inc.; Jacksonville (FL); On-site; USD 104,000 - 156,000; Full time

Job summary

Citigroup Inc. in Jacksonville, FL is seeking a senior professional to lead process re-engineering initiatives.

You will analyze current-state processes, identify pain points, and design simplified future-state workflows while applying Lean methods and AI considerations to improve user experience and controls. The role requires extensive experience in process improvement, strong data analysis, and the ability to facilitate stakeholder workshops in a complex environment.

Qualifications

• 6+ years of experience in process re-engineering, process improvement, transformation, or related field.
• ??

Responsibilities

• Lead process re-engineering efforts, including current-state analysis, identification of pain points and root causes, and design of simplified future-state processes.
• Facilitate stakeholder workshops and apply Lean methodologies to identify opportunities for elimination, simplification, standardization, automation, and improved user experience.
• Create process maps and narratives documenting workflows, roles, handoffs, controls, data, and technology requirements.
• Use data and process metrics to identify opportunities, establish baselines, and quantify expected or realized benefits.
• Identify opportunities to strengthen controls, including preventive and automated controls, in partnership with Risk and Controls teams.
• Assess where AI, including AI agents, can appropriately augment or automate activities within the future-state process, considering business value, user experience, controls, human oversight, and risk. Partner with AI and Technology specialists to validate feasibility and develop requirements.
• Define roles, responsibilities, and ownership within redesigned processes and partner with stakeholders through implementation and benefit realization.

Skills

Data analysis

Lean methodology

AI knowledge

Facilitation

Stakeholder management

Independent work

Communication

Education

Bachelor’s degree or equivalent

Master’s degree preferred

Lean/Six Sigma certification preferred

AI training/certification preferred

Tools

RASCI

Job description

Responsibilities:

• Lead process re-engineering efforts, including current-state analysis, identification of pain points and root causes, and design of simplified future-state processes.
• Facilitate stakeholder workshops and apply Lean methodologies to identify opportunities for elimination, simplification, standardization, automation, and improved user experience.
• Create process maps and narratives documenting workflows, roles, handoffs, controls, data, and technology requirements.
• Use data and process metrics to identify opportunities, establish baselines, and quantify expected or realized benefits.
• Identify opportunities to strengthen controls, including preventive and automated controls, in partnership with Risk and Controls teams.
• Assess where AI, including AI agents, can appropriately augment or automate activities within the future-state process, considering business value, user experience, controls, human oversight, and risk. Partner with AI and Technology specialists to validate feasibility and develop requirements.
• Define roles, responsibilities, and ownership within redesigned processes and partner with stakeholders through implementation and benefit realization.

Qualifications:

• 6+ years of experience in process re-engineering, process improvement, transformation, operational excellence, consulting, or a related field.
• Strong process and data analysis skills with the ability to identify root causes, challenge existing practices, and develop practical future-state solutions.
• Knowledge of Lean/process-improvement methodologies and tools, including process mapping, root-cause analysis, waste analysis, and RASCI.
• Working knowledge of AI and generative AI, with the ability to identify potential AI-agent use cases within business processes and understand when AI, traditional automation, or process simplification is most appropriate.
• Understanding of responsible AI considerations, including controls, data, human oversight, and governance.
• Strong facilitation, communication, and stakeholder-management skills.
• Ability to work independently and effectively in a complex and ambiguous environment.

Education:

• Bachelor’s/University degree or equivalent experience; Master’s degree preferred.
• Lean, Six Sigma, or related process-improvement certification preferred.
• AI, generative AI, or intelligent automation training/certification preferred.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:

Business Strategy, Management & Administration

Job Family:

Business Process Re-Engineering

Time Type:

Full time

Primary Location:

Jacksonville Florida United States

Primary Location Full Time Salary Range:

$103,920.00 - $155,880.00

Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Anticipated Posting Close Date:

Oct 13, 2026

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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