VP of Renewals & Post-Sales Operations

Intapp; New York (NY); On-site; USD 250,000 - 450,000; Full time

Job summary

Intapp is seeking a VP, Renewals and Operations to design and scale a renewals organization that preserves client trust while driving revenue growth. You will own strategy, playbooks, systems, and talent models across renewals and client success to operate as a single post‑sales system.

You’ll build a tiered renewals structure, define KPIs, and lead cross‑functional collaboration with sales, finance, and services. The role emphasizes data‑driven decision making and AI-enabled tooling.

Qualifications

• 15+ years in SaaS renewals, revenue operations, or customer success leadership.
• Demonstrated track record improving NRR and GRR at a growing B2B SaaS company.
• Deep fluency in renewals and CS operating mechanics — forecasting, health scoring, cadence design, tech‑touch models, and the systems that run them (e.g., Salesforce, Gainsight).
• Experience building cross‑functional processes that span sales, services, support, and success with influence.
• Comfort operating at both strategic and detailed levels, including multi‑year strategy and renewal risk assessment.

Responsibilities

• Own the renewals strategy and build a tiered renewals organization across major, enterprise, and mid-market segments.
• Set and deliver targets for NRR and GRR with rigorous forecasting and pipeline discipline.
• Design renewal outreach cadences and a tech‑touch model to scale coverage without harming the client experience.
• Build RACI, escalation paths, and risk scoring to clarify renewal ownership at every tier.

Skills

Renewals leadership

Revenue operations

Customer success leadership

Forecasting

Cross-functional collaboration

Data-driven decision making

Tools

Salesforce

Gainsight

Job description

Intapp is seeking a VP, Renewals and Operations to design and scale a renewals organization that preserves client trust while driving revenue growth. You will own strategy, playbooks, systems, and talent models across renewals and client success to operate as a single post‑sales system.

You’ll build a tiered renewals structure, define KPIs, and lead cross‑functional collaboration with sales, finance, and services. The role emphasizes data‑driven decision making and AI-enabled tooling.