Renewals Forecasting & Operations Lead

Zoom; San Jose (CA); Hybrid; USD 98,000 - 226,000; Full time

Job summary

Zoom seeks an experienced RevOps professional to own end-to-end renewals and churn forecasting across a global post-sales organization. You will partner with Data Science, Analytics, Finance, Customer Success, and Renewals leadership to refine forecasting, surface leading indicators, and deliver executive-ready insights that drive decisive actions.

This hybrid role requires collaboration across teams and hands-on ownership of model design, governance, and performance tracking to optimize renewal

Qualifications

• 8+ years in RevOps, SalesOps, RenewalOps, or RetentionOps with forecasting ownership in a recurring-revenue environment.
• Proven ownership of renewals/retention forecasting methodology and signals into bottoms-up forecasts.
• Strong business judgment to challenge assumptions and influence senior leaders.
• Strong analytical skills with experience building forecasts, dashboards, and executive reporting.
• Ability to partner across Finance, Renewals, Customer Success, Analytics, and Data Science.
• Proficiency with Salesforce and BI tools (Tableau/Looker); Clari experience preferred.
• Experience in enterprise SaaS or subscription-based tech and thriving in fast-paced environments.

Responsibilities

• Own end-to-end renewals and churn forecasting, partnering with FP&A and Renewals leadership.
• Establish quarterly and half-year churn and renewals forecasts from models, signals, and inputs.
• Improve forecasting accuracy by aligning early-quarter assumptions with in-quarter results.
• Collaborate with Analytics/Data Science to evolve predictive capabilities and leading indicators.
• Provide data-backed perspectives to Renewals leadership and challenge forecast assumptions.
• Communicate material in-quarter changes based on model shifts and business performance.
• Drive cross-functional alignment on forecast assumptions, ownership, timing, risks, and execution.
• Establish governance around renewal processes, suspensions, deal hygiene, and program performance.
• Create executive-ready reporting and insights on forecast movement and key drivers.
• Support long-range planning, capacity modeling, and target setting with Finance.

Skills

Forecasting

Cross-functional collaboration

Executive reporting

Analytical skills

Stakeholder influence

Tools

Salesforce

Tableau

Looker

Clari

Job description

Zoom seeks an experienced RevOps professional to own end-to-end renewals and churn forecasting across a global post-sales organization. You will partner with Data Science, Analytics, Finance, Customer Success, and Renewals leadership to refine forecasting, surface leading indicators, and deliver executive-ready insights that drive decisive actions.

This hybrid role requires collaboration across teams and hands-on ownership of model design, governance, and performance tracking to optimize renewal