Senior Renewal Strategist - Enterprise SaaS (On-site)

Appian; Washington (District of Columbia); On-site; USD 125,000 - 200,000; Full time

Benefits offered by this job

401(k) with company match

Paid parental leave

Medical, dental, vision plans

Life and disability insurance

Employee Stock Purchase Program

Tuition reimbursement

Job summary

Appian, a leader in AI-powered process automation, is seeking a Senior Renewal Account Manager in McLean, VA. You will own complex renewal negotiations and protect revenue across enterprise customers in a fast-paced, collaborative sales environment.

Lead renewal strategies, partner cross-functionally with Sales Ops, Deal Desk, Legal, and Account Executives, and forecast accurately. Strong background in enterprise software and long-tenure client relationships is required.

Qualifications

• Bachelor’s degree required; equivalency is not accepted.
• 10+ years in renewal, sales, account management, or customer success in SaaS/tech.
• Proven track record of quota attainment and managing complex contract lifecycles.
• Cross-functional collaboration with Sales Ops, Deal Desk, and Legal.
• Foundational leadership or mentorship experience in enterprise software sales.

Responsibilities

• Lead renewal strategies and execution within territory to mitigate risk.
• Partner cross-functionally with Account Executives, Sales Operations, Deal Desk, Legal, and Partners to align resources.
• Negotiate high-value enterprise contracts, navigating legal/commercial hurdles.
• Execute accurate forecasting for in-quarter and out-quarter renewals.
• Identify efficiency bottlenecks in the renewal lifecycle and propose scalable solutions.

Skills

Renewal sales

Cross-functional collaboration

Negotiation

Leadership

Contract management

Education

Bachelor’s degree

Tools

Salesforce

ServiceNow

Job description

Appian, a leader in AI-powered process automation, is seeking a Senior Renewal Account Manager in McLean, VA. You will own complex renewal negotiations and protect revenue across enterprise customers in a fast-paced, collaborative sales environment.

Lead renewal strategies, partner cross-functionally with Sales Ops, Deal Desk, Legal, and Account Executives, and forecast accurately. Strong background in enterprise software and long-tenure client relationships is required.