VP of Operations & Process Improvement (Loan Ops)

SitusAMC; Houston (TX); On-site; USD 125,000 - 170,000; Full time

Benefits offered by this job

PTO & holidays

Medical, Dental, Vision

Life Insurance

Disability Insurance

401K

Job summary

SitusAMC is seeking a senior leader to drive process improvement across our loan management and operations teams in Houston. You will partner with senior leadership to shape the vision, implement high-value workflows, and optimize data quality and KPI reporting.

The role requires extensive expertise in process documentation, analytics, and cross-functional collaboration. You will lead initiatives to enhance efficiency, accuracy, and risk mitigation while guiding organizational change and

Qualifications

• Bachelor’s degree; Preferred Field of Study: real estate, finance/accounting, business or equivalent combination of education and experience
• 12+ years of industry and/or relevant experience, typically with 2+ years in a VP level role or external equivalent
• 5+ years of experience documenting process workflows and demonstrating efficiency improvement
• Certification in process improvement a plus (Six Sigma, CPIS, CBPP, etc)
• Demonstrated analytical skills with the ability to apply analysis to systems and processes as required
• Ability to analyze and document processes using Visio, Miro or similar tools
• Strong attention to detail and accuracy
• Strong leadership skills
• High degree of professionalism
• Ability to work as a team player
• Pro-active approach to problem recognition and resolution

Responsibilities

• Work with senior leadership to establish overall vision and support execution of operational and loan management success and ideal cost of service targets for the organization.
• Provide strategic leadership and direction for all areas of workflow, risk mitigation and exception processing within the organizational unit.
• Identify solutions to improve data quality, service level deliveries, cycle time and defect metrics for all functional areas including loan management functions directly and indirectly impacted by operations.
• Support the development and implementation of process improvement initiatives leveraging various technology solutions for various operational and loan management related functions.
• Promote collaboration with cross-functional teams including technology, operations, loan management and asset management to optimize business performance through process consistency, centralization and standardized KPI reporting.
• Effectively communicate (both via written and verbal means) with stakeholders to ensure that issues and solutions are understood; create process models, specifications, diagrams, and charts to provide direction to developers and/or the project team.
• Work with operational and loan management leadership to analyze requirements, define scope, make recommendations and establish outcome criteria and expected KPI targets.
• In conjunction with Project Management team, serve as point of contact for testing, defining metric reporting and evidencing efficiency gains where applicable.
• Drive cultural and organization change by promoting a data-driven mindset and fostering a culture of continuous improvement.
• Other activities as may be assigned by your manager

Skills

process improvement

leadership

analytical skills

team player

Education

Bachelor’s degree; Real estate/finance/accounting/business

Tools

Visio

Miro

Job description

SitusAMC is seeking a senior leader to drive process improvement across our loan management and operations teams in Houston. You will partner with senior leadership to shape the vision, implement high-value workflows, and optimize data quality and KPI reporting.

The role requires extensive expertise in process documentation, analytics, and cross-functional collaboration. You will lead initiatives to enhance efficiency, accuracy, and risk mitigation while guiding organizational change and