VP of Operations – Growth, Process & Leadership

Getz Fire Equipment Co.; Peoria (IL); In loco; USD 160.000 - 190.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health Insurance

Dental & Vision

Life & AD&D Insurance

401(k) Retirement

Profit Sharing

PTO

Paid Holidays

Descrizione del lavoro

Getz Fire Equipment Company in Peoria, IL is seeking a Vice President of Operations to lead service managers and office staff, align strategic vision with day-to-day execution, and drive growth and profitability. This executive role requires travel to branch offices and job sites, with a strong emphasis on safety, quality, and process standardization.

The position reports to the CEO and oversees budgeting, scheduling, dispatching, and customer service, aiming for forecast accuracy and 30%

Competenze

• 10+ years of progressive operations or business management experience.
• 5+ years managing managers or leading multiple departments.
• Proven track record of improving operational efficiency, profitability, and employee performance.
• Experience managing budgets, labor productivity, and departmental results, with a strong command of P&L statements.
• Solid understanding of field service operations, including scheduling, dispatching, customer service, and service documentation.
• Ability to interpret safety rules, codes, and procedure manuals; strong written communication and confidence speaking before groups.
• Bachelor's degree in business, operations management, or a related field preferred.
• Fire protection or field service industry experience preferred.
• Valid driver's license and an acceptable driving record.
• Ability to pass a background check and pre-employment and random drug screening.

Mansioni

• Lead and develop the Service Managers and assigned office staff, setting clear expectations, goals, and accountability for each department.
• Make sure service work is scheduled, completed on time, documented accurately, and billed promptly.
• Own operational financial performance, including labor efficiency, departmental profitability, overtime, and expense control, and help build annual operating budgets with the CEO and accounting.
• Minimize unbilled work, billing errors, and revenue leakage, and keep service accounts current.
• Set and enforce customer service standards, resolve significant customer issues, and fix the root causes of recurring complaints.
• Champion safety, quality, and compliance with NFPA, OSHA, manufacturer, and state/local requirements.
• Standardize processes for scheduling, dispatching, documentation, deficiency follow-up, billing, and customer communication, and get the most out of our software and technology.
• Establish meaningful operational metrics and report regularly to the CEO on performance, risks, and progress on strategic initiatives.
• Serve on the executive leadership team, helping shape strategy, growth initiatives, and major operational investments.
• Build succession plans and a culture of ownership, teamwork, and continuous improvement

Conoscenze

Leadership

Operations mgmt

Budgeting

P&L management

Scheduling

Dispatching

Customer service

Safety compliance

Communication

Strategic planning

Formazione

Bachelor's degree in business or operations

Descrizione del lavoro

Getz Fire Equipment Company in Peoria, IL is seeking a Vice President of Operations to lead service managers and office staff, align strategic vision with day-to-day execution, and drive growth and profitability. This executive role requires travel to branch offices and job sites, with a strong emphasis on safety, quality, and process standardization.

The position reports to the CEO and oversees budgeting, scheduling, dispatching, and customer service, aiming for forecast accuracy and 30%