Vice President of Operations

GETZ FIRE EQUIPMENT; Peoria (IL); On-site; USD 160,000 - 190,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Profit sharing

PTO – 10+ days

Paid holidays

Job summary

Getz Fire Equipment Company is seeking a Vice President of Operations to provide strategic and operational leadership. You will guide Service Managers, set expectations, and drive efficiency and profitability across the organization while ensuring safety and compliance.

The role is primarily office-based with travel to branches and job sites. A strong background in service operations and budgeting is required for success.

Qualifications

• 10+ years of progressive operations or business management experience.

Responsibilities

• Lead and develop the Service Managers and assigned staff, with clear goals and accountability.
• Oversee scheduling, execution, documentation, and prompt billing of service work.
• Own operational financial performance including labor efficiency and profitability.
• Build annual operating budgets with CEO and accounting.
• Establish operational metrics and report to the CEO.
• Serve on the executive leadership team and shape strategy.

Skills

Leadership

Operations

Budgeting

P&L

Scheduling

Dispatching

Safety compliance

Communication

Education

Bachelor's degree

Tools

MS Office

ERP systems

Job description

Peoria, IL | Full-Time | $160,000–$190,000/year | Reports to the CEOAbout Getz Fire Equipment CompanyGetz Fire Equipment Company has protected people and property for generations, providing fire protection equipment, inspection, and service to businesses and communities across the region. We're a stable, employee-focused company where careful work gets noticed and long careers are the norm.About the RoleWe're hiring a Vice President of Operations to provide strategic and operational leadership across Getz Fire. Reporting directly to the CEO, you'll be the link between the company's strategic vision and day-to-day execution, leading our Service Managers and designated office personnel, building accountability, improving processes, and developing leaders so the business runs smoothly and grows profitably. This is a primarily office-based, safety sensitive executive role with travel to branch offices and job sites.What You'll DoLead and develop the Service Managers and assigned office staff, setting clear expectations, goals, and accountability for each departmentMake sure service work is scheduled, completed on time, documented accurately, and billed promptlyOwn operational financial performance, including labor efficiency, departmental profitability, overtime, and expense control, and help build annual operating budgets with the CEO and accountingMinimize unbilled work, billing errors, and revenue leakage, and keep service accounts currentSet and enforce customer service standards, resolve significant customer issues, and fix the root causes of recurring complaintsChampion safety, quality, and compliance with NFPA, OSHA, manufacturer, and state/local requirementsStandardize processes for scheduling, dispatching, documentation, deficiency follow-up, billing, and customer communication, and get the most out of our software and technologyEstablish meaningful operational metrics and report regularly to the CEO on performance, risks, and progress on strategic initiativesServe on the executive leadership team, helping shape strategy, growth initiatives, and major operational investmentsBuild succession plans and a culture of ownership, teamwork, and continuous improvementWhat Success Looks LikeAt least 90% of forecasted sales revenue, at least 8% annual service revenue growth, and division net profit of at least 30%Quality control inspections of service work developed and implemented with division managersService accounts kept current, with delinquent accounts over 60 days actively workedStronger, more independent managers and qualified internal successors for key rolesFull adherence to the Company Handbook, Safety Handbook, and Fleet Safety HandbookPayThis is a full-time, salaried executive position. The salary range is $160,000 to $190,000 per year, based on experience and qualifications.Benefits & PerksGetz Fire invests in the people who keep our customers safe. Here's what you can expect:Health Insurance — Four BCBS medical plan options. Coverage begins the first day of the month following your date of hire.Dental & Vision — Affordable dental and vision coverage for you, your spouse, and your children.Life & AD&D Insurance — $25,000 in employee life insurance, company paid. Additional life, short-term disability, and long-term disability coverage are also available.401(k) Retirement — The company contributes 50% of your contribution, up to 6% of your pay.Profit Sharing — A discretionary company contribution to your 401(k). In 2025, $200,000 was shared among employees who met the length-of-service requirement.Paid Time Off — 10 days of PTO in your first year, growing with tenure to 20 days at 20 years of service (includes Illinois Paid Leave).Paid Holidays — Eight paid holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, the day after Thanksgiving, Christmas Eve, and Christmas.Ready to Apply?Apply with your resume. Questions about the role or our benefits? Reach out to Human Resources at Getz Fire Equipment Company at [e-mail] Fire Equipment Company is an Equal Opportunity Employer. All qualified applicants receive consideration without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.Benefits described are a summary. See the full 2026 Employee Benefits Guide for plan details, eligibility, and exclusions.What You'll Bring10+ years of progressive operations or business management experience, preferably in a service-based organization5+ years managing managers or leading multiple departmentsA proven track record of improving operational efficiency, profitability, and employee performanceExperience managing budgets, labor productivity, and departmental results, with a strong command of P&L statementsSolid understanding of field service operations, including scheduling, dispatching, customer service, and service documentationAbility to interpret safety rules, codes, and procedure manuals; strong written communication and confidence speaking before groupsBachelor's degree in business, operations management, or a related field preferredFire protection or field service industry experience preferredValid driver's license and an acceptable driving recordAbility to pass a background check and pre-employment and random drug screening (Getz is a federal contractor with a drug-free, zero-tolerance workplace)