VP of Operational Excellence & Scalable Growth

Lumelight; Sioux Falls (SD); Remote; USD 180,000 - 230,000; Full time

Job summary

Lumelight is seeking a visionary Vice President, Operational Excellence to architect scalable operating models, drive enterprise-wide improvements, and align processes with growth. You will build the systems, frameworks, and metrics that ensure consistency and exceptional client experiences across the organization.

Reporting to executive leadership, you will lead capacity planning, data operations, and process improvements, partnering across functions to accelerate performance and value delivery

Qualifications

• 10+ years of progressive leadership in operations or related fields.
• Experience leading enterprise-wide transformation and process improvement.
• Strong analytical, financial, and systems-thinking capabilities.
• Ability to influence senior leaders and drive change across functions.
• Experience in professional services, benefits administration, healthcare administration, or similar complex service environments preferred.

Responsibilities

• Establish and govern company-wide operational performance metrics and reporting.
• Design KPI frameworks, capacity models, utilization measures, and service-level metrics.
• Identify opportunities to improve operational efficiency, consistency, and scalability across business functions.
• Lead enterprise data operations, including intake, validation, transformation, quality management, and process optimization.
• Drive automation initiatives that improve accuracy, speed, and operational efficiency.
• Develop and oversee strategic client management processes for Lumelight's most significant and complex client relationships.
• Create frameworks for client health monitoring, escalation management, executive engagement, and renewal readiness.
• Partner across teams to ensure a seamless and consistent client experience.
• Develop workforce planning and resource allocation strategies that support business growth.
• Improve forecasting, utilization, and capacity visibility across shared services and operational teams.
• Establish scalable approaches for managing seasonal demand and cross-functional staffing needs.
• Lead enterprise initiatives focused on process redesign, standardization, automation, and continuous improvement.
• Develop scalable operating models that support future growth and organizational evolution.
• Champion a culture of operational excellence and data-driven decision-making.
• Partner with leaders across the organization to support operational integration activities related to acquisitions.
• Design future-state operating models, workflows, and service delivery processes that enable successful integration and long-term scalability.
• Measured improvements in efficiency, cost per service, turnaround times, and forecasting accuracy.
• Successful integration of operational capabilities across business units and acquisitions.

Skills

Leadership

Process design

Transformation programs

Analytical skills

Executive influence

Industry experience

Lean Six Sigma

Education

Graduate degree preferred

Lean Six Sigma certification

Job description

Lumelight is seeking a visionary Vice President, Operational Excellence to architect scalable operating models, drive enterprise-wide improvements, and align processes with growth. You will build the systems, frameworks, and metrics that ensure consistency and exceptional client experiences across the organization.

Reporting to executive leadership, you will lead capacity planning, data operations, and process improvements, partnering across functions to accelerate performance and value delivery