VP, Operational Excellence - Scale & Optimize (Remote)

Lumelight; Oregon; Hybrid; USD 180,000 - 240,000; Full time

Job summary

Lumelight is seeking a Vice President of Operational Excellence to scale our enterprise operations and drive repeatable, data-driven improvements across the company. You will design operating systems, KPI frameworks, and capacity models while leading enterprise-wide change initiatives with executive sponsorship.

In this remote role, you will partner with functions to standardize processes, improve client experiences, and enable growth.

Qualifications

• 10+ years of progressive leadership experience in operations, operational excellence, management consulting, shared services, client operations, or related disciplines.
• Demonstrated success building scalable processes, operating models, and performance management systems.
• Experience leading enterprise-wide transformation, process improvement, or operational strategy initiatives.
• Strong analytical, financial, and systems-thinking capabilities.
• Proven ability to influence senior leaders and drive change across multiple functions.

Responsibilities

• Establish and govern company-wide operational performance metrics and reporting.
• Design KPI frameworks, capacity models, utilization measures, and service-level metrics.
• Lead enterprise data operations including intake, validation, transformation, and quality management.
• Develop and oversee strategic client management processes for significant client relationships.
• Partner across teams to ensure a seamless and consistent client experience.
• Develop workforce planning and resource allocation strategies for growth.
• Lead enterprise initiatives focused on process redesign, standardization, automation, and continuous improvement.
• Support operational integration activities related to acquisitions.

Skills

Leadership

Operational Excellence

Change Management

Strategic Planning

Cross-functional Collaboration

Education

MBA or related graduate degree

Tools

SQL

Tableau

Excel

Job description

Lumelight is seeking a Vice President of Operational Excellence to scale our enterprise operations and drive repeatable, data-driven improvements across the company. You will design operating systems, KPI frameworks, and capacity models while leading enterprise-wide change initiatives with executive sponsorship.

In this remote role, you will partner with functions to standardize processes, improve client experiences, and enable growth.