Remote VP, Operational Excellence & Enterprise Growth

Lumelight; Tallahassee (FL); Remote; USD 180,000 - 280,000; Full time

Job summary

Lumelight is seeking a Vice President of Operational Excellence to design scalable systems, establish KPI frameworks, and drive enterprise-wide improvements that support growth.

You will lead data operations, capacity planning, and client experience initiatives, partnering with leaders across functions to deliver consistent, high-impact outcomes for our clients while shaping the company’s long-term performance.

Qualifications

• 10+ years of progressive leadership experience in operations, operational excellence, management consulting, or shared services.
• Proven ability to drive enterprise-wide transformation and scalable processes.
• Strong analytical, financial, and systems-thinking capabilities.
• Experience influencing senior leaders and driving change across multiple functions.
• Experience in professional services, healthcare administration, or related complex service environments preferred.

Responsibilities

• Establish and govern company-wide operational performance metrics and reporting.
• Design KPI frameworks, capacity models, utilization measures, and service-level metrics.
• Lead enterprise data operations—intake, validation, transformation, quality management, and process optimization.
• Develop frameworks for client health monitoring, escalation management, and renewal readiness.
• Develop workforce planning and resource allocation strategies to support growth.
• Lead enterprise initiatives focused on process redesign, standardization, automation, and continuous improvement.

Skills

Leadership experience

Operational excellence

Analytical thinking

Change management

Cross-functional collaboration

Education

Graduate degree preferred but not required

Tools

Lean Six Sigma

Job description

Lumelight is seeking a Vice President of Operational Excellence to design scalable systems, establish KPI frameworks, and drive enterprise-wide improvements that support growth.

You will lead data operations, capacity planning, and client experience initiatives, partnering with leaders across functions to deliver consistent, high-impact outcomes for our clients while shaping the company’s long-term performance.