VP of Operational Excellence & Scalable Growth

Lumelight; Lexington (KY); Remote; USD 180,000 - 260,000; Full time

Job summary

Lumelight is seeking a Senior VP/VP level leader to guide Operational Excellence and Datapipelines, driving scalable processes, reporting, and enterprise-wide improvements. This remote role supports growth, cross-functional collaboration, and an emphasis on data-driven decision making to deliver superior client outcomes.

You will shape operational standards, lead critical transformation initiatives, and partner with executives to ensure scalable, repeatable frameworks across the organization.

Qualifications

• 10+ years of progressive leadership experience in operations, operational excellence, management consulting, shared services, client operations, or related disciplines.
• Demonstrated success building scalable processes, operating models, and performance management systems.
• Experience leading enterprise-wide transformation, process improvement, or operational strategy initiatives.
• Strong analytical, financial, and systems-thinking capabilities.
• Proven ability to influence senior leaders and drive change across multiple functions.
• Experience in professional services, benefits administration, consulting, healthcare administration, technology-enabled services, or other complex service environments preferred.
• Lean, Six Sigma, Operational Excellence, or related certifications are a plus.
• Graduate degree preferred but not required.

Responsibilities

• Establish and govern company-wide operational performance metrics and reporting.
• Design KPI frameworks, capacity models, utilization measures, and service-level metrics that support informed decision-making.
• Identify opportunities to improve operational efficiency, consistency, and scalability across business functions.
• Lead enterprise data operations, including intake, validation, transformation, quality management, and process optimization.
• Reduce bottlenecks in data acquisition and preparation workflows.
• Drive automation initiatives that improve accuracy, speed, and operational efficiency.
• Develop and oversee strategic client management processes for Lumelight's most significant and complex client relationships.
• Create frameworks for client health monitoring, escalation management, executive engagement, and renewal readiness.
• Partner across teams to ensure a seamless and consistent client experience.
• Develop workforce planning and resource allocation strategies that support business growth.
• Improve forecasting, utilization, and capacity visibility across shared services and operational teams.
• Establish scalable approaches for managing seasonal demand and cross-functional staffing needs.
• Lead enterprise initiatives focused on process redesign, standardization, automation, and continuous improvement.
• Develop scalable operating models that support future growth and organizational evolution.
• Champion a culture of operational excellence and data-driven decision-making.
• Partner with leaders across the organization to support operational integration activities related to acquisitions.
• Design future-state operating models, workflows, and service delivery processes that enable successful integration and long-term scalability.

Skills

Operational leadership

Strategic planning

Change management

Data-driven decision making

Cross-functional collaboration

Lean/Six Sigma

Communication skills

Education

MBA or MS in related field

Graduate degree preferred

Tools

Power BI

Data analytics tools

ERP systems

Job description

Lumelight is seeking a Senior VP/VP level leader to guide Operational Excellence and Datapipelines, driving scalable processes, reporting, and enterprise-wide improvements. This remote role supports growth, cross-functional collaboration, and an emphasis on data-driven decision making to deliver superior client outcomes.

You will shape operational standards, lead critical transformation initiatives, and partner with executives to ensure scalable, repeatable frameworks across the organization.