VP, Operational Excellence - Scale & Client Experience (Remote)

Lumelight; Phoenix (AZ); Remote; USD 180,000 - 250,000; Full time

Job summary

Lumelight is hiring a VP, Operational Excellence to shape how we scale and deliver consistent client experiences. You will build operating systems, processes, and capabilities across the organization, reporting to executives and driving enterprise-wide improvements.

This role suits a strategic operator who enjoys solving complex challenges, leading cross-functional change, and creating scalable frameworks that support growth and client success.

Qualifications

• 10+ years of progressive leadership experience in operations or related fields.
• Experience leading enterprise-wide transformation and process improvement initiatives.
• Strong analytical, financial, and systems-thinking capabilities.
• Proven ability to influence senior leaders and drive change across functions.
• Experience in professional services, benefits administration, or healthcare administration is a plus.
• Lean, Six Sigma, or Operational Excellence certifications are a plus.

Responsibilities

• Establish and govern company-wide operational performance metrics and reporting.
• Lead data operations, including intake, validation, transformation, and quality management.
• Develop and oversee strategic client management processes for major relationships.
• Create scalable workforce planning and capacity visibility across shared services.
• Lead enterprise initiatives focused on process redesign, automation, and continuous improvement.
• Partner on integrations and future-state operating models for acquisitions.
• Drive a culture of data-driven decision making and organizational scalability.

Skills

Operational Excellence

Change Management

Strategic Planning

Data Analytics

Stakeholder Management

Leadership

Communication

Problem Solving

Education

Graduate degree preferred but not required

Job description

Lumelight is hiring a VP, Operational Excellence to shape how we scale and deliver consistent client experiences. You will build operating systems, processes, and capabilities across the organization, reporting to executives and driving enterprise-wide improvements.

This role suits a strategic operator who enjoys solving complex challenges, leading cross-functional change, and creating scalable frameworks that support growth and client success.