VP, Operational Excellence & Scalable Growth

Lumelight; United States; A distancia; USD 180.000 - 280.000; Jornada completa

Descripción de la vacante

Lumelight is seeking a Vice President of Operational Excellence to shape the company’s growth. You will build the operating systems, processes, and capabilities that drive efficiency, consistency, and exceptional client experiences across the organization.

The role focuses on establishing KPIs, data operations, client experience frameworks, and scalable capacity planning. You will lead enterprise-wide improvements, cross-functional change, and integration activities to support growth and

Formación

• 10+ years of progressive leadership experience in operations, operational excellence, management consulting, shared services, or related disciplines.
• Demonstrated success building scalable processes, operating models, and performance management systems.
• Experience leading enterprise-wide transformation, process improvement, or operational strategy initiatives.
• Strong analytical, financial, and systems-thinking capabilities.

Responsabilidades

• Establish and govern company-wide operational performance metrics and reporting.
• Design KPI frameworks, capacity models, utilization measures, and service-level metrics.
• Lead enterprise data operations including intake, validation, transformation, quality management, and process optimization.
• Develop workforce planning and resource allocation strategies for growth.
• Lead enterprise initiatives focused on process redesign, standardization, automation, and continuous improvement.
• Partner with leaders to support operational integration activities related to acquisitions.

Conocimientos

Leadership experience

Operational excellence

Process design

Analytics

Systems thinking

Change management

Cross-functional collaboration

Stakeholder influence

Educación

Graduate degree preferred

Herramientas

Lean Six Sigma

Descripción del empleo

Lumelight is seeking a Vice President of Operational Excellence to shape the company’s growth. You will build the operating systems, processes, and capabilities that drive efficiency, consistency, and exceptional client experiences across the organization.

The role focuses on establishing KPIs, data operations, client experience frameworks, and scalable capacity planning. You will lead enterprise-wide improvements, cross-functional change, and integration activities to support growth and