Remote VP, Operational Excellence & Scale Programs

Lumelight; Pikesville (MD); Remote; USD 215,000 - 225,000; Full time

Job summary

Lumelight is hiring a Vice President, Operational Excellence to shape how we scale operations, build robust systems, and drive efficiency across the organization. You will report to executive leadership and develop capabilities that ensure consistent, high-quality client experiences while enabling growth.

This role emphasizes enterprise-wide transformation, process design, and performance management. The ideal candidate has deep experience in operational excellence, and experience with mergers

Qualifications

• 10+ years of progressive leadership experience in operations or related disciplines.
• Demonstrated success building scalable processes and performance management systems.
• Experience leading enterprise-wide transformation or operational strategy initiatives.
• Strong analytical, financial, and systems-thinking capabilities.
• Proven ability to influence senior leaders and drive change across multiple functions.

Responsibilities

• Establish and govern company-wide operational performance metrics and reporting.
• Design KPI frameworks, capacity models, utilization measures, and service-level metrics.
• Lead enterprise data operations, including intake, validation, transformation, quality management, and process optimization.
• Develop workforce planning and resource allocation strategies to support growth.
• Lead process redesign, standardization, automation, and continuous improvement initiatives.
• Support operational integration activities related to acquisitions and design future-state operating models.

Skills

Leadership

Operational excellence

Data-driven decision making

Change management

Cross-functional collaboration

Education

Graduate degree preferred

Tools

Lean

Six Sigma

Job description

Lumelight is hiring a Vice President, Operational Excellence to shape how we scale operations, build robust systems, and drive efficiency across the organization. You will report to executive leadership and develop capabilities that ensure consistent, high-quality client experiences while enabling growth.

This role emphasizes enterprise-wide transformation, process design, and performance management. The ideal candidate has deep experience in operational excellence, and experience with mergers