Director, Operational Excellence & Data-Driven Growth

Compliance Holdings; Pikesville (MD); On-site; USD 140,000 - 160,000; Full time

Job summary

Lumelight is seeking a Director of Operational Excellence in Pikesville, MD to lead the development of systems, metrics, processes, and governance that strengthen operational performance and support growth. You will partner with leaders to establish performance targets and build an data-driven operating model.

You will shape how Lumelight measures, manages, and improves capacity, quality, and client outcomes, driving standardized practices, continuous improvement, and sustainable value for

Qualifications

• Five to seven years of experience in operational excellence, business operations, performance management, analytics, process improvement, or a related field.
• Experience developing KPI frameworks, operational reporting, capacity models, and performance-management systems.
• Proven ability to analyze operational data, identify root causes, and convert findings into practical recommendations and sustainable solutions.
• Experience leading cross-functional initiatives and driving measurable improvements in performance, service delivery, quality, or efficiency. Strong facilitation, written communication, presentation, and stakeholder-management skills.

Responsibilities

• Develop and maintain KPI frameworks across business units.
• Design dashboards and reporting tools that provide leaders with timely, actionable visibility into operational performance.
• Develop capacity-planning models and forecasting processes that align staffing and resources with demand.
• Lead structured problem-solving efforts to identify root causes of performance, quality, and workflow challenges.
• Establish operational standards, methodologies, and best practices and promote adoption across teams.
• Support day-to-day execution of acquisition integration activities.

Skills

Operational excellence

KPI frameworks

Performance management

Data analysis

Cross-functional leadership

Structured problem solving

Facilitation

Job description

Lumelight is seeking a Director of Operational Excellence in Pikesville, MD to lead the development of systems, metrics, processes, and governance that strengthen operational performance and support growth. You will partner with leaders to establish performance targets and build an data-driven operating model.

You will shape how Lumelight measures, manages, and improves capacity, quality, and client outcomes, driving standardized practices, continuous improvement, and sustainable value for