Experience Research VP: Lead Insights & Innovation

Testing Site - JPMC; Columbus (OH); On-site; USD 150,000 - 190,000; Full time

Job summary

Testing Site - JPMC is seeking an Experience Research Vice President within the Chief Administrative Office (CAO) to shape user experience strategy across products and services. You will lead research programs, apply quantitative and qualitative methods, and partner with cross-functional teams to translate insights into actionable design improvements.

The role also involves mentoring junior researchers and designers, staying ahead of industry trends, and driving studies that influence product

Qualifications

• 5+ years of experience in generative and evaluative user experience research, with strong quantitative and qualitative methods
• Proven ability to conduct ethnography, surveys, interviews, and advanced data analysis to derive actionable insights
• Demonstrated knowledge of advanced qualitative methods and implementation of findings to improve design
• Experience collaborating with UX designers, product managers, and developers to inform product prioritization
• Experience designing high-quality research studies with an iterative mindset and adaptable parameters

Responsibilities

• Design and execute comprehensive research studies to identify customer needs, preferences, and behaviors to foster product improvements and innovation
• Analyze and interpret data using advanced quantitative and qualitative methods and translate insights into actionable recommendations for enhancing user experience
• Facilitate surveys and interviews with users to gather information on user needs and desires and create user testing scenarios to refine products or features
• Mentor and guide junior researchers and designers, fostering a culture of continuous learning and knowledge sharing
• Monitor industry trends and incorporate innovative UX research techniques to maintain a competitive edge

Skills

UX research leadership

Quantitative methods

Qualitative methods

Ethnography

Cross-functional collaboration

Mentoring

Job description

Testing Site - JPMC is seeking an Experience Research Vice President within the Chief Administrative Office (CAO) to shape user experience strategy across products and services. You will lead research programs, apply quantitative and qualitative methods, and partner with cross-functional teams to translate insights into actionable design improvements.

The role also involves mentoring junior researchers and designers, staying ahead of industry trends, and driving studies that influence product