VP of Experience Research — User-Centric Cybersecurity UX

Testing Site - JPMC

Wilmington (DE)

Sur place

USD 180 000 - 280 000

Plein temps

14 jours+

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Résumé du poste

Testing Site - JPMC is seeking an Experience Research Vice President within the Cybersecurity & Technology Controls Shared Services to shape user experiences across our products and services. You will design and execute research strategies, drawing on quantitative and qualitative methods to uncover user needs and inform product decisions.

You will collaborate with UX designers, product managers, and engineers, lead cross‑functional studies, and mentor teams.

Qualifications

5+ years of UX research experience with both qualitative and quantitative methods.
Proven ability to conduct ethnography, surveys, interviews, and advanced data analysis.
Experience collaborating with UX designers, product managers, and developers.
Ability to design iterative research studies adaptable to changing product needs.

Responsabilités

Design and execute research studies to identify customer needs and inform product improvements.
Analyze data using qualitative and quantitative methods to generate actionable insights.
Conduct surveys and interviews to understand user needs and test scenarios.
Create journey maps, service blueprints, and storyboards to identify pain points.
Communicate methodologies and insights to leadership and stakeholders.
Monitor industry trends and apply innovative UX research techniques.