VP of Community Operations & Strategy

Capital Consultants Management Corporation; San Antonio (TX); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Comprehensive benefits package

Wellness program

Flexible Spending Accounts

Company matching 401k contributions

Paid time off (vacation/holidays)

Paid parental leave

Training and educational assistance

Employee Assistance Program and Calm H

Job summary

Capital Consultants Management Corporation seeks a dynamic Vice President of Community Operations to lead a team delivering contractual obligations and service promises across large-scale communities. You will guide community managers, oversee operational execution, and ensure performance standards are met.

The ideal candidate has 5+ years in community management, 3+ years in large-scale settings, strong leadership, financial acumen, and excellent communication.

Qualifications

• Five years of experience as a community manager.
• Three years of experience in large-scale community management.
• Bachelor’s degree or equivalent industry experience.
• Master’s degree in business or related field highly preferred.
• Appropriate state license and industry designations; CAM/PCAM preferred.
• CAI PCAM designation highly preferred.
• Travel willingness to fulfill duties.
• Must pass pre-employment drug screen, background check, and motor vehicle check.

Responsibilities

• Ensure the delivery of contractual obligations and service promises for an assigned portfolio.
• Lead a team of community managers to ensure operational integrity and excellence.
• Review management deliverables to meet standards and timelines.
• Facilitate operational readiness by ensuring contract requirements are completed.
• Build and lead a responsive, client-focused team with urgency and accountability.
• Communicate priorities and progress within the team to align with CCMC’s vision.
• Lead meetings and prepare research and reports as required.
• Track key metrics and service levels to fulfill client needs.
• Proactively anticipate client needs and share best practices.
• Participate in client meetings and events to ensure high visibility.
• Nurture client relationships to drive satisfaction and retention.
• Resolve conflicts in a timely and professional manner for all stakeholders.
• Support retention efforts and act as community manager when needed.
• Participate in transition processes and RFPs as required.
• Stay updated on regulations and training opportunities.

Skills

Leadership

Communication

Budgeting

Financial literacy

Strategic planning

Travel willingness

Driver's license

Education

Bachelor's degree or equivalent industry experience

Master's degree in business or related field (preferred)

Tools

CAI PCAM designation

Job description

Capital Consultants Management Corporation seeks a dynamic Vice President of Community Operations to lead a team delivering contractual obligations and service promises across large-scale communities. You will guide community managers, oversee operational execution, and ensure performance standards are met.

The ideal candidate has 5+ years in community management, 3+ years in large-scale settings, strong leadership, financial acumen, and excellent communication.