VP of Community Operations & Excellence

CCMC; San Antonio (TX); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Wellness program

Flexible Spending Accounts

401k matching

Paid time off (PTO)

Parental leave

Training & education assistance

Employee Assistance Program and Calm H

Disability & life insurance

Pet insurance

Job summary

CCMC is seeking a dynamic Vice President of Community Operations to lead our team in delivering contractual obligations and service promises to a portfolio of clients. The role focuses on operational integrity, rapid responsiveness, and tight collaboration with site teams to meet standards.

Ideal candidates bring extensive leadership experience in community management, deep financial acumen, and a track record of building high-performing teams that drive client satisfaction and retention on

Qualifications

• Five years of experience as a community manager.
• Three years of experience in large-scale community management.
• Masters degree in business or related field preferred.
• CAI PCAM designation highly preferred.
• Effective communication skills.
• Sound understanding of financial processes, budgeting and financial statements.

Responsibilities

• Ensure the delivery of CCMC contractual obligations and service promise for an assigned portfolio of clients.
• Lead a team of community managers to ensure operational integrity and excellence is achieved.
• Review routine management deliverables to ensure standards and timelines are met.
• Facilitate operational readiness by ensuring site team completes contractual requirements.
• Build a flexible, responsive team with a high sense of urgency and client focus.
• Nurture client relationships to ensure satisfaction and retention.

Skills

Community management

Leadership

Client relations

Strategic planning

Budgeting

Communication

Travel

Education

Bachelor’s degree or equivalent

Master’s degree (preferred)

CAI PCAM designation preferred

Tools

MS Office

Job description

CCMC is seeking a dynamic Vice President of Community Operations to lead our team in delivering contractual obligations and service promises to a portfolio of clients. The role focuses on operational integrity, rapid responsiveness, and tight collaboration with site teams to meet standards.

Ideal candidates bring extensive leadership experience in community management, deep financial acumen, and a track record of building high-performing teams that drive client satisfaction and retention on