Chief Community Growth & Experience Leader

AMG | Association Management; San Antonio (TX); On-site; USD 150,000 - 230,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Wellness program

401k with company match

Paid time off

Parental leave

Training and education support

Employee assistance program

Disability and life insurance

Pet insurance

Job summary

AMG | Association Management in San Antonio, TX, seeks an Executive Vice President to oversee community operations and resident experience, guiding strategic initiatives across the organization.

You will lead a senior team, drive client retention and growth, manage budgets, and ensure compliance with CAI standards while fostering a high-performance culture.

This role requires a decade-plus in leadership within large-scale portfolio management and a Bachelor's degree; PCAM is preferred.

Qualifications

• A minimum of ten years of experience in large-scale and portfolio community association management.
• A minimum of ten years of experience in a leadership/executive role.
• Bachelor's degree or equivalent industry experience.
• Appropriate state license and industry designations.
• CAI PCAM designation.

Responsibilities

• Ensure AMG is leveraging appropriate strategies, systems, and resources to support operational excellence and long-term growth.
• Communicate and share relevant information with clients to ensure alignment.
• Oversee customer-facing operations, including, but not limited to, community operations, resident experience, ensuring timely and accurate completion of all deliverables.
• Work collaboratively with Chief Community Accounting Officer to ensure delivery of best-in-class community financial services.
• Through collaboration with the VCP and executive team, ensure that companies are leveraging appropriate strategies, systems, resources, and policies to retain existing clients and gain new clients effectively.
• Drive performance and accountability through key metrics, including, but not limited to, customer satisfaction, customer retention, and new business.
• Develop and monitor team member performance goals; provide supervision and professional development; recognize and reward high performance.
• Actively engage in staff recruitment and future development.
• Communicate and disseminate information within their department to ensure priorities are aligned and satisfactory progress towards AMG's vision is made.
• Monitor annual budgets and forecasts to ensure they are within the established financial goals.
• Analyze operations to identify areas needing improvement, reorganization, outsourcing, downsizing, or elimination.
• Maintain strong industry relationships and strategic alliances with vendors and business partners.
• Ensure effective internal controls and compliance with our management agreement, CAI, federal, state, and local regulations
• Update job knowledge by remaining aware of new regulations, participating in educational opportunities, reading professional publications, maintaining personal networks.
• Perform other related duties as assigned.

Skills

Leadership

Influence

Visionary

Growth mindset

People development

Financial acumen

Communication

Team leadership

Education

Bachelor's degree or equivalent

CAI PCAM designation

Appropriate state license

Job description

AMG | Association Management in San Antonio, TX, seeks an Executive Vice President to oversee community operations and resident experience, guiding strategic initiatives across the organization.

You will lead a senior team, drive client retention and growth, manage budgets, and ensure compliance with CAI standards while fostering a high-performance culture.

This role requires a decade-plus in leadership within large-scale portfolio management and a Bachelor's degree; PCAM is preferred.