VP, HELOC Servicing Program Leadership

Socket.dev; United States; Remote; USD 180,000 - 260,000; Full time

Job summary

Socket.dev seeks a senior executive to lead and govern the HELOC servicing program across the full loan lifecycle. You will collaborate with Operations, Technology, Compliance, Risk, Legal, Finance, and external partners to drive strategy, readiness, and performance.

You will establish operating models, SLAs, KPIs, and controls, coordinate cross-functional initiatives, and ensure regulatory alignment to meet client commitments and customer outcomes.

Qualifications

• Minimum 10 years of mortgage/consumer loan servicing experience, including at least 5 years of direct HELOC servicing leadership.
• Comprehensive knowledge of HELOC products and the end-to-end servicing lifecycle, including loan boarding and transfers, account servicing, payments and draws, customer servicing, delinquency/default, loss mitigation, foreclosure, payoff, and liquidation.
• Strong knowledge of mortgage servicing operations, regulatory requirements, investor guidelines, business controls, and industry practices applicable to HELOC servicing.
• Demonstrated experience leading complex, cross-functional initiatives involving Operations, Technology, Product, Compliance, Risk, Legal, Finance, and external business partners.
• Experience supporting servicing system implementations, conversions, portfolio acquisitions, and servicing transfers.

Responsibilities

• Provide end-to-end program leadership and governance for HELOC servicing across the servicing lifecycle.
• Serve as the business lead for the HELOC servicing program, coordinating across functional areas while leaders retain accountability for execution and performance.
• Maintain an integrated view of HELOC requirements, decisions, dependencies, risks, readiness, and performance.
• Partner with Technology, Product, Compliance, Risk, Legal, Finance, and Operations to define requirements and implement servicing solutions.
• Establish and maintain the HELOC servicing operating model, including ownership, rules, handoffs, escalation paths, governance, metrics, and reporting.
• Drive continuous improvement and coordinate ongoing servicing enhancements, product changes, system changes, and new requirements.
• Lead cross-functional teams and vendors to ensure servicing readiness and performance across the lifecycle.
• Coordinate program coordination across key HELOC capabilities: boarding, servicing transfers, payments, draws, escrow, customer care, delinquency, and reporting.

Skills

HELOC servicing

Leadership

Cross-functional coordination

Regulatory knowledge

Vendor management

Project management

Strategic thinking

Executive communication

Education

High School diploma

Bachelor’s degree in Business/Finance

Tools

ICE MSP (Black Knight MSP)

Job description

Socket.dev seeks a senior executive to lead and govern the HELOC servicing program across the full loan lifecycle. You will collaborate with Operations, Technology, Compliance, Risk, Legal, Finance, and external partners to drive strategy, readiness, and performance.

You will establish operating models, SLAs, KPIs, and controls, coordinate cross-functional initiatives, and ensure regulatory alignment to meet client commitments and customer outcomes.