VP, Experience Design: Strategy, Inclusion & Impact

JPMorganChase; Wilmington (DE); On-site; USD 160,000 - 210,000; Full time

Job summary

JPMorgan Chase seeks an Experience Design Vice President in Auto Servicing and Collections to steer user experience strategy across products and services. You will lead design and research initiatives, mentor designers, and champion inclusive design to create accessible, customer-centric experiences across multiple channels.

In this leadership role, you will guide cross-functional teams, align design outcomes with business goals, and leverage data insights to inform experiences that improve

Qualifications

• 5+ years of experience or equivalent expertise in user experience design or similar roles.
• Ability to create visual representations of user journeys (storyboards, wireframes, prototypes).
• Experience with inclusive design and accessibility guidelines.
• Proven ability to develop user-centered experiences and transformational strategies.
• Strong understanding of client-side technologies and how they affect UX.

Responsibilities

• Develop and execute design/research strategies aligned with business objectives and user needs across multiple product areas.
• Diagram service flows and features, design wireframes, and prototype interactions, leading end-to-end design initiatives.
• Model inclusive design adoption and accessibility guidelines; mentor junior designers and promote diversity.
• Collaborate with cross-functional teams to integrate UX into product development and deliver customer-centric solutions.
• Analyze market trends and user research insights to inform design decisions and optimize experiences across platforms.

Skills

UX design

Storyboarding

Wireframes

Inclusive design

Accessibility

North star representations

Leadership

Job description

JPMorgan Chase seeks an Experience Design Vice President in Auto Servicing and Collections to steer user experience strategy across products and services. You will lead design and research initiatives, mentor designers, and champion inclusive design to create accessible, customer-centric experiences across multiple channels.

In this leadership role, you will guide cross-functional teams, align design outcomes with business goals, and leverage data insights to inform experiences that improve