VP Experience Design, Payments Onboarding & Service

JP Morgan Chase; New York (NY); On-site; GBP 120,000 - 160,000; Full time

Job summary

JP Morgan Chase is seeking a Vice President Experience Designer for Payments Client Onboarding and Service (COS) to shape user experiences across products and services. You will lead strategically important design initiatives, mentor junior designers, and drive inclusive design across complex payment platforms.

You will guide end-to-end design efforts within a centralized desktop platform that supports client payment lifecycle management, enabling cross-functional teams to collaborate on

Qualifications

• Experience or equivalent expertise in user experience design or similar roles
• Experience in managing and developing a design team
• Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes
• Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions
• Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making
• Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience

Responsibilities

• Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas
• Provide direction, development and guidance for other designers within a globally distributed team
• Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain
• Drive the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion
• Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions
• Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels

Job description

JP Morgan Chase is seeking a Vice President Experience Designer for Payments Client Onboarding and Service (COS) to shape user experiences across products and services. You will lead strategically important design initiatives, mentor junior designers, and drive inclusive design across complex payment platforms.

You will guide end-to-end design efforts within a centralized desktop platform that supports client payment lifecycle management, enabling cross-functional teams to collaborate on