VP, Payments Experience Design & AI Strategy

JP Morgan Chase; New York (NY); On-site; USD 180,000 - 300,000; Full time

Job summary

JP Morgan Chase seeks a VP of Experience Design in Payments to lead end-to-end UX strategy for enterprise payment experiences. The role requires independence, alignment of senior stakeholders, and driving outcomes across product, engineering, data, and research.

You will champion inclusive design, accessibility, and responsible AI within design workflows, maintaining high standards for accuracy and data sensitivity while delivering high-quality experiences.

Qualifications

• 5+ years in UX, product design, or experience design leading cross-functional work with senior stakeholders.
• Define experience strategy and translate it into deliverables that drive alignment and execution.
• Strong stakeholder management and influence, including navigating ambiguity.

Responsibilities

• Own experience strategy for a domain or journeys with north-star direction and measurable outcomes.
• Lead initiatives end to end from framing to delivery and iteration.
• Influence roadmaps by partnering with senior product and engineering leaders and aligning decision-makers.
• Create artifacts like journey maps, service flows, experience principles, wireframes, and prototypes.
• Ensure design intent through build by defining behavior, states, and edge cases with engineering on scalable implementation.
• Drive inclusive design and accessibility as a baseline and raise quality through critique and standards.
• Use research, market context, and data insights to guide decisions and improve experiences.
• Promote responsible AI adoption across the design workflow with appropriate controls.

Skills

UX strategy

Stakeholder management

Inclusive design

Accessibility

AI in design

Data-informed decisions

Cross-functional leadership

Design systems

Job description

JP Morgan Chase seeks a VP of Experience Design in Payments to lead end-to-end UX strategy for enterprise payment experiences. The role requires independence, alignment of senior stakeholders, and driving outcomes across product, engineering, data, and research.

You will champion inclusive design, accessibility, and responsible AI within design workflows, maintaining high standards for accuracy and data sensitivity while delivering high-quality experiences.