VP of Enterprise Payments Experience

Aumni; New York (NY); On-site; USD 210,000 - 320,000; Full time

Benefits offered by this job

Health care coverage

On-site wellness centers

Retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JPMorgan Chase & Co. is seeking an Experience Design Vice President to lead end-to-end enterprise payments UX strategy and execution.

You will operate with significant autonomy, aligning senior stakeholders and delivering AI-responsible, accessible experiences across product, engineering, data, and research teams. You will champion inclusive design and ensure design intent remains through build, partnering closely with engineering to enable scalable implementation while upholding high standards

Qualifications

• 5+ years in UX, product design, or experience design leading cross-functional work with senior stakeholders.
• Ability to define experience strategy and translate it into high-quality deliverables that drive alignment and execution.
• Strong stakeholder management and influence skills, including leading through ambiguity and resolving competing priorities.
• Track record of delivering inclusive, accessible experiences and embedding accessibility into the design process.
• Strong data fluency and research-informed decision-making, able to connect insights to strategy and outcomes.
• Advanced technical literacy and strong partnership with engineering, including understanding of client-side technologies, APIs, and how system constraints shape experience.
• Demonstrated ability to govern AI-assisted workflows responsibly, with attention to accuracy, accessibility, and data sensitivity.

Responsibilities

• Own experience strategy for a domain or set of journeys, defining north-star direction and measurable outcomes.
• Lead strategically important initiatives end to end, from framing and discovery through delivery and iteration.
• Influence roadmaps and prioritization by partnering with senior product and engineering leaders and aligning cross-functional decision-makers.
• Create and socialize strategic artifacts that drive alignment, such as journey maps, service flows, experience principles, wireframes, and prototypes.
• Ensure design intent holds through build by defining behavior, states, and edge cases and partnering with engineering on scalable implementation.
• Drive inclusive design and accessibility as a baseline, and raise quality through critique, coaching, and clear standards.
• Use research, market context, and data insights to guide decisions, evaluate tradeoffs, and continuously improve experiences.
• Promote responsible AI adoption across the design workflow, identifying where it improves discovery, synthesis, prototyping, and documentation while applying appropriate controls.

Skills

UX leadership

Experience strategy

Stakeholder management

Inclusive design

Accessibility

AI in design

Data-informed decisions

Job description

JPMorgan Chase & Co. is seeking an Experience Design Vice President to lead end-to-end enterprise payments UX strategy and execution.

You will operate with significant autonomy, aligning senior stakeholders and delivering AI-responsible, accessible experiences across product, engineering, data, and research teams. You will champion inclusive design and ensure design intent remains through build, partnering closely with engineering to enable scalable implementation while upholding high standards