VP of Payments Experience Design

JP Morgan Chase; New York; Hybrid; USD 1,200,000 - 1,600,000; Full time

Job summary

JP Morgan Chase seeks a Results-driven Experience Design Vice President to lead end-to-end enterprise payments UX strategy. You will independently shape strategy and execution across product, engineering, data, and research with a focus on accessible, AI-responsible experiences.

You will set the experience bar through inclusive design and strong craft, driving decisions with research, insights, and market context to improve speed, quality, and customer outcomes.

Qualifications

• 5+ years of experience in UX, product design, or experience design with senior stakeholders.

Responsibilities

• Own experience strategy for a domain or journeys with north-star direction and measurable outcomes.
• Lead strategically important initiatives end to end from framing to delivery and iteration.
• Influence roadmaps by partnering with senior product and engineering leaders and align cross-functional decision-makers.
• Create and socialize strategic artifacts like journey maps, service flows, experience principles, wireframes, prototypes.
• Ensure design intent through build by defining behavior, states, and edge cases with scalable implementation.

Skills

UX strategy

Stakeholder management

Inclusive design

Data-informed decisions

AI governance

Engineering collaboration

Research & synthesis

Job description

JP Morgan Chase seeks a Results-driven Experience Design Vice President to lead end-to-end enterprise payments UX strategy. You will independently shape strategy and execution across product, engineering, data, and research with a focus on accessible, AI-responsible experiences.

You will set the experience bar through inclusive design and strong craft, driving decisions with research, insights, and market context to improve speed, quality, and customer outcomes.