VP, Digital & BPO Transformation

Toll Group; United States; Remote; USD 152,000 - 220,000; Full time

Benefits offered by this job

Health benefits

401k with company match

Paid vacation & sick time

Job summary

Toll Group in the United States seeks a VP, Digital & BPO Business Engagement to translate business needs into practical digital, automation and process-improvement solutions that enhance customer experience and efficiency.

You will lead regional operational excellence, manage stakeholder relationships across sales, technology, and delivery, and guide transformation initiatives while ensuring compliance and measurable benefits.

Qualifications

• Bachelor’s degree in IT, Business, Logistics, Supply Chain or a related discipline.
• Experience in digital transformation, business engagement, process improvement, operational excellence, BPO or IT-enabled change roles.
• Freight forwarding or logistics industry experience is strongly preferred, with a sound understanding of operations, customs, trade lanes and customer service requirements.
• Experience leading cross-functional projects and change initiatives from requirements through implementation and benefits realization.
• Stakeholder relationship management, influencing, negotiation and communication skills.
• Experience engaging customers and supporting major commercial opportunities and solution design.
• Confident facilitator and presenter, with experience delivering training and coaching.
• Lean, Six Sigma, PMP or PRINCE2 certification are advantageous.

Responsibilities

• Act as the strategic link between business, customers, Digital, IT, and BPO teams, translating business needs into digital, automation, and process improvement solutions that deliver customer value and operational efficiency.
• Build and maintain strong relationships with customers, country leaders, operational teams, Sales, and technology stakeholders to ensure alignment and successful outcomes.
• Identify, prioritize, and drive digital transformation, automation, business process optimization, and operational excellence initiatives across the region.
• Lead BPO programs, including process standardization, workflow redesign, automation, productivity improvements, and the transition of activities and roles to GBS.
• Partner with Sales and business teams to develop scalable digital solutions that support customer growth, retention, and RFQ opportunities.
• Champion technology adoption, user experience, change management, and continuous improvement to maximize business benefits and return on investment.
• Provide business leadership for CW1 capability, including process support, reporting enhancements, user readiness, testing, training, and adoption activities.
• Drive operational and financial KPI performance through strong stakeholder engagement, governance, and performance management.
• Lead the successful delivery of transformation, system enhancement, and integration initiatives, ensuring benefits realization while minimizing business disruption.
• Represent regional business requirements in technology strategy, investment planning, and roadmap discussions, influencing future digital capabilities.
• Ensure compliance with governance, risk, security, and regulatory requirements while maintaining robust documentation, controls, and audit readiness.
• Monitor industry trends, emerging technologies, and evolving business needs to identify opportunities that enhance customer experience, efficiency, and competitive advantage.

Skills

Stakeholder management

Influencing

Negotiation

Communication skills

Change management

Strategic advisory

Education

Bachelor’s degree in IT, Business, Logistics, Supply Chain or related discipline

Tools

Lean Six Sigma

PMP

PRINCE2

Job description

Toll Group in the United States seeks a VP, Digital & BPO Business Engagement to translate business needs into practical digital, automation and process-improvement solutions that enhance customer experience and efficiency.

You will lead regional operational excellence, manage stakeholder relationships across sales, technology, and delivery, and guide transformation initiatives while ensuring compliance and measurable benefits.