Senior VP, Transformation & Shared Services

Remote; San Francisco (CA); Remote; USD 180,000 - 240,000; Full time

Job summary

SPS North America is seeking a Vice President of Transformation and Shared Services to lead business transformation, optimize Shared Services, and design scalable operating models across North America.

The role translates strategic priorities into measurable improvements in productivity, cost efficiency, service delivery, and client value, with hands-on execution and potential client-facing engagements.

Travel is up to 25% and a hybrid/remote work arrangement within the continental US is possible.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• MBA or related discipline preferred.
• 10–15+ years of progressive experience in operations leadership, transformation, Shared Services, or enterprise program management.
• Experience as a VP of Operations, senior operations executive, or Chief of Staff supporting an executive leader, preferably in a B2B services organization.
• Demonstrated results leading cross‑functional transformation, Shared Services optimization, complex implementations, or operating model redesign.
• Strong program management skills spanning planning, governance, resource alignment, risk, and change management.
• Experience with Lean, Six Sigma, or similar operational excellence methods; Six Sigma Green Belt preferred and PMP a plus.

Responsibilities

• Partner with the COO and senior leaders to prioritize enterprise initiatives and translate strategy into plans, clear ownership, and measurable outcomes.
• Lead Shared Services optimization and assigned functional oversight, including operating model redesign, resource alignment, and service delivery improvements.
• Redesign, simplify, standardize, consolidate, or automate processes while protecting quality, compliance, and client experience.
• Embed continuous improvement and root‑cause analysis to deliver sustained productivity, cost, and resource‑efficiency gains.
• Own strategic initiatives from prioritization and planning through execution, risk management, adoption, and benefits realization.
• Lead cross‑functional delivery of new client implementations, transitions, and transformation initiatives, aligning resources, deliverables, and timelines.
• Serve as executive lead for critical initiatives, remove barriers, establish accountability, engage client stakeholders as needed, and drive successful outcomes.
• Partner with Sales, Solution Design, Operations, and functional teams to support solution development and growth, manage escalations, and align delivery with client expectations.
• Engage vendors and strategic partners to improve performance, support innovation, and maximize business value.
• Demonstrates executive presence, business acumen, operational credibility, and sound judgment.

Skills

Leadership

Strategic planning

Operations leadership

Change management

Lean Six Sigma

Executive communication

Stakeholder management

Financial acumen

Education

Bachelor's degree

MBA

Job description

SPS North America is seeking a Vice President of Transformation and Shared Services to lead business transformation, optimize Shared Services, and design scalable operating models across North America.

The role translates strategic priorities into measurable improvements in productivity, cost efficiency, service delivery, and client value, with hands-on execution and potential client-facing engagements.

Travel is up to 25% and a hybrid/remote work arrangement within the continental US is possible.