VP, Customer Success & Professional Services (Remote)

vanta; United States; Remote; USD 200,000 - 350,000; Full time

Benefits offered by this job

Equity

Medical insurance

Parental leave (16 weeks)

Wellness stipend

Remote work stipend

Commuter benefits

Job summary

Vanta is seeking a Vice President to lead Professional Services, Customer Success, and Support, defining the delivery model and team structure for high-growth SaaS. You will own end-to-end delivery, onboarding, retention metrics, and partner enablement, shaping a scalable services practice aligned with the product roadmap.

You will drive revenue, ensure quality across engagements, and lead cross-functional collaboration with Sales, Solutions, and Channel teams to deliver exceptional outcomes for

Qualifications

• 10+ years in SaaS Professional Services, Customer Success, and/or Support.
• 5+ years in a senior leadership role at a high-growth software and/or AI company.
• Proven builder of Professional Services or consulting org from scratch.
• Experience owning services revenue, with scoping, pricing, and renewals.
• AI-forward mindset: using AI tools to drive team productivity and delivery quality.
• Strong operator: building processes and using data to drive decisions.
• Executive presence with the ability to manage enterprise relationships.
• Familiarity with compliance and security frameworks (SOC 2, ISO 27001, HIPAA).
• Familiarity with platforms (AWS, Okta, Azure/EntraID, GCP, Jira).

Responsibilities

• Lead the Customer Success and Support orgs and build the Professional Services function from the ground up.
• Own end-to-end delivery of implementation and consultative engagements driving measurable customer outcomes.
• Own net revenue retention targets and quality/efficiency metrics (SLAs, CSAT, resolution time) for CS and Support.
• Implement tools, dashboards, and QA processes to track and improve service metrics across onboarding, adoption, retention, and support.
• Staff, scope, and manage Professional Services engagements to ensure on-time, high-quality delivery.
• Collaborate with Sales, Solutions, and Channel & Alliances on seamless presales-to-post-sales handoffs.
• Build a partner enablement services program for reseller, service partner, distributor, and auditor ecosystem.
• Define and scale the Professional Services function with scalable packages for enterprise and mid-market customers.

Skills

SaaS Leadership

Customer Success

Professional Services

Operations leadership

AI in services

Executive communication

Data-driven decisions

Tools

Jira

AWS

Azure

GCP

Okta

Job description

Vanta is seeking a Vice President to lead Professional Services, Customer Success, and Support, defining the delivery model and team structure for high-growth SaaS. You will own end-to-end delivery, onboarding, retention metrics, and partner enablement, shaping a scalable services practice aligned with the product roadmap.

You will drive revenue, ensure quality across engagements, and lead cross-functional collaboration with Sales, Solutions, and Channel teams to deliver exceptional outcomes for