VP, Success & Services

vanta; United States; Remote; USD 200,000 - 350,000; Full time

Benefits offered by this job

Equity

Medical insurance

Parental leave (16 weeks)

Wellness stipend

Remote work stipend

Commuter benefits

Job summary

Vanta is seeking a Vice President to lead Professional Services, Customer Success, and Support, defining the delivery model and team structure for high-growth SaaS. You will own end-to-end delivery, onboarding, retention metrics, and partner enablement, shaping a scalable services practice aligned with the product roadmap.

You will drive revenue, ensure quality across engagements, and lead cross-functional collaboration with Sales, Solutions, and Channel teams to deliver exceptional outcomes for

Qualifications

• 10+ years in SaaS Professional Services, Customer Success, and/or Support.
• 5+ years in a senior leadership role at a high-growth software and/or AI company.
• Proven builder of Professional Services or consulting org from scratch.
• Experience owning services revenue, with scoping, pricing, and renewals.
• AI-forward mindset: using AI tools to drive team productivity and delivery quality.
• Strong operator: building processes and using data to drive decisions.
• Executive presence with the ability to manage enterprise relationships.
• Familiarity with compliance and security frameworks (SOC 2, ISO 27001, HIPAA).
• Familiarity with platforms (AWS, Okta, Azure/EntraID, GCP, Jira).

Responsibilities

• Lead the Customer Success and Support orgs and build the Professional Services function from the ground up.
• Own end-to-end delivery of implementation and consultative engagements driving measurable customer outcomes.
• Own net revenue retention targets and quality/efficiency metrics (SLAs, CSAT, resolution time) for CS and Support.
• Implement tools, dashboards, and QA processes to track and improve service metrics across onboarding, adoption, retention, and support.
• Staff, scope, and manage Professional Services engagements to ensure on-time, high-quality delivery.
• Collaborate with Sales, Solutions, and Channel & Alliances on seamless presales-to-post-sales handoffs.
• Build a partner enablement services program for reseller, service partner, distributor, and auditor ecosystem.
• Define and scale the Professional Services function with scalable packages for enterprise and mid-market customers.

Skills

SaaS Leadership

Customer Success

Professional Services

Operations leadership

AI in services

Executive communication

Data-driven decisions

Tools

Jira

AWS

Azure

GCP

Okta

Job description

At Vanta, our mission is to help businesses earn and prove trust.We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.

As the Vice President, Customer Success, Professional Services & Support at Vanta, you will lead our existing Customer Success and Support organizations and build Vanta’s Professional Services function from the ground up. You will refine and define the delivery model, team, service offerings, and standards that accelerate customer time-to-value across every segment we serve.

Vanta's mission is to help businesses earn and prove trust. We help companies automate compliance, security, and risk management so they can move fast without sacrificing trust. Our GTM organization is at the center of that mission, bringing Vanta's agentic trust platform to companies at every stage of growth, from early stage startups to global enterprises.

Professional Services, Customer Success, and Support together form a strategic, high-leverage function within Vanta's GTM org. This VP will own the end-to-end delivery of implementation and consultative engagements that drive measurable outcomes for our customers, as well as ongoing account health, retention, and support across the customer lifecycle. This function will be a key driver of onboarding quality and long-term retention. You will own the combined Professional Services, Customer Success, and Support P&L, retention, support quality metrics, and services margin.

Working in close partnership with our Channel & Alliances team, you will also help equip and enable Vanta's partner ecosystem, acting as a bridge between Vanta's delivery standards and partner-led engagements to drive mutual customer success.

What you'll do as a Vice President, Professional Services, Customer Success & Support at Vanta:

• Lead the Team
  • Take ownership of Vanta's existing Customer Success and Support organizations, assessing current state and driving continuous improvement in process, tooling, enablement, and team structure.
• Customers
  • Serve as the executive escalation point for complex and strategic customer engagements and support escalations.
• Own Delivery Execution
  • Own responsibility for net revenue retention and expansion targets for Customer Success and quality/efficiency metrics (SLAs, CSAT, resolution time) for Support.
  • Implement the tools, dashboards, and QA processes to track and continuously improve metrics across services, retention, and support.
  • Own delivery execution and quality for Professional Services engagements, scoping and staffing implementations to ensure on-time, high-quality delivery.
• Cross Functional Partnership
  • Collaborate closely with Sales, Solutions, and Channel & Alliances on seamless presales-to-post-sales handoffs.
  • Build a partner enablement services program that helps Vanta's reseller, service partner, distributor, and auditor ecosystem grow their practices and deliver consistent outcomes at scale.
• Establish the Services Practice
  • Define and build Vanta's Professional Services function from the ground up including the delivery methodology, service offerings, and team structure, with scalable packages differentiated for high-touch enterprise and mid-market segments.
  • Create a repeatable, measurable motion spanning onboarding, implementation, and enablement through ongoing adoption, renewal, and support, and design new service offerings tightly aligned with Vanta's product roadmap.

How to be successful in this role:

• 10+ years in SaaS Professional Services, Customer Success, and/or Support, with 5+ years in a senior leadership role at a high-growth software and/or AI company.
• Proven builder: you've hired, structured, and developed a Professional Services or consulting organization from scratch and know what great looks like at every level.
• Proven operator of established Customer Success and/or Support organizations: experience taking over an existing team and driving measurable improvements in retention, efficiency, or quality.
• Track record of owning services revenue, with experience scoping, pricing, and selling professional services engagements including SOWs, change orders, and renewals.
• AI-forward mindset: you actively use AI tools to drive team productivity and delivery quality, and you've experimented with (or built) AI-enabled workflows in a services or customer-facing context.
• Strong operator: you build processes, implement tools, and use data to drive decisions.
• Executive presence with the ability to navigate complex enterprise customer relationships and serve as a credible partner to C-suite stakeholders.
• Familiarity with compliance and security frameworks (SOC 2, ISO 27001, HIPAA, etc.) and the ability to translate them into customer-facing delivery strategies.
• Familiarity with key platforms in the compliance and security ecosystem (AWS, Okta, Azure/EntraID, GCP, Jira, etc.).

What you can expect as a Vanta’n:

• Industry-competitive salary and equity
• Comprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans
• 16 weeks paid Parental Leave for all new parents
• Health & wellness stipend
• Remote workspace, internet, and cellphone stipend
• Commuter benefits for team members who report to the SF and NYC office
• Family planning benefits
• Matching 401(k) contribution with immediate vesting
• Flexible PTO policy, plus 80 hours of Sick Time
• 11 company-paid holidays
• Virtual team building activities, lunch and learns, and other company-wide events!
• Offices in SF, NYC, London, Dublin, Tel Aviv, and Sydney

To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar-stage growth companies. Final offer amounts are determined by multiple factors and may vary based on candidate location, skills, depth of work experience, and relevant licenses/credentials.

#LI-remote

At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.

About Vanta

We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation.Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security. From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged.

Now more than ever, making security continuous—not just a point-in-time check— is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust— all in a way that's real-time and transparent.