VP, Customer Success & Enablement — AI‑Driven Growth

DISCO; United States; On-site; USD 180,000 - 320,000; Full time

Benefits offered by this job

Start-up culture

Open PTO

Growth opportunities

Medical, dental, and vision, 401(k)

Job summary

DISCO is seeking a Vice President of Customer Success & Enablement to set strategy, standards, and cadence for the CS organization. You will oversee account planning, performance management, and professional development across teams while leading client enablement and adoption programs.

This role partners with Sales, Product, Marketing, and Finance to ensure CS drives measurable value and ROI. You will also shape the Client Advisory Board and oversee CS technology initiatives and AI-enabled

Qualifications

• 7+ years in Customer Success or related roles.
• 5+ years of people management experience.
• 2+ years of experience managing managers and directors.
• Experience in B2B SaaS or legal technology environments.
• Fluency with consumption-based revenue models.
• Working knowledge of CS platforms like Planhat and analytics.
• Experience leading onboarding, training, or customer enablement functions.
• Experience in the legal technology market.

Responsibilities

• Define and lead the CS strategy and operating cadence for the CS org.
• Manage the CS leadership team and broader CSM organization.
• Own the enablement function: training, playbooks, adoption programs.

Skills

Leadership

People management

Strategy development

Cross-functional collaboration

Executive communication

Client engagement

Change management

AI strategy

Tools

Planhat

Health scoring

CTA automation

Job description

DISCO is seeking a Vice President of Customer Success & Enablement to set strategy, standards, and cadence for the CS organization. You will oversee account planning, performance management, and professional development across teams while leading client enablement and adoption programs.

This role partners with Sales, Product, Marketing, and Finance to ensure CS drives measurable value and ROI. You will also shape the Client Advisory Board and oversee CS technology initiatives and AI-enabled