VP, Customer Success & Enablement: Drive Adoption & AI ROI

DISCO; Austin (TX); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

RSUs

Flexible PTO

Growth opportunities

Job summary

DISCO is seeking a Vice President of Customer Success & Enablement to lead the Customer Success organization, setting strategy, standards, and operating cadence for client value and growth. You will guide the CS leadership team and oversee account planning, performance management, and professional development across the team.

You will partner with Sales, Product, Marketing, and Finance to ensure CS operates as a high-performing part of the go-to-market organization, while owning AI-enabled

Qualifications

• 7+ years in Customer Success or related roles
• 5+ years of people management experience
• 2+ years managing managers/directors
• Experience with consumption-based revenue models and CS metrics
• Experience in B2B SaaS or legal tech is preferred
• Familiarity with CS platforms (Planhat or equivalent)
• Ability to coach, drive accountability, and make tough talent decisions
• AI-driven capabilities within a CS motion is a plus

Responsibilities

• Develop and scale department-wide CS programs and playbooks to maximize client value and adoption
• Lead the Client Advisory Board with cross-functional partners
• Own CS technology and AI strategy to improve ROI
• Evolve client enablement programs to align with product releases and client needs
• Serve as a cross-functional GTM partner across Marketing, Sales, Product, and Professional Services

Skills

Customer Success

People management

Leadership

Strategy development

Cross-functional collaboration

CS platform knowledge

AI adoption

Data fluency

Tools

Planhat

CRM systems

Job description

DISCO is seeking a Vice President of Customer Success & Enablement to lead the Customer Success organization, setting strategy, standards, and operating cadence for client value and growth. You will guide the CS leadership team and oversee account planning, performance management, and professional development across the team.

You will partner with Sales, Product, Marketing, and Finance to ensure CS operates as a high-performing part of the go-to-market organization, while owning AI-enabled