VP, Customer Success & Enablement - Growth & AI

DISCO; Austin (TX); On-site; USD 180,000 - 280,000; Full time

Benefits offered by this job

Start-up culture

Open PTO

Growth opportunities

Medical, dental, and vision, 401(k)

Job summary

DISCO in Austin, TX seeks a VP of Customer Success & Enablement to set strategy, programs, and cadence for the CS organization, driving client value and adoption of AI-enabled capabilities. You will lead the CS leadership team and oversee the broader CSM group, including account planning and performance management.

You will partner with Sales, Product, Marketing, and Finance to ensure CS operates as a high-performing GTM function, while evolving enablement programs and reporting ROI to

Qualifications

• 5+ years of people management experience.
• 7+ years in Customer Success or related SaaS roles.
• Experience managing managers and directors.
• Familiarity with AI-driven capabilities in CS.
• Experience leading onboarding and customer enablement.
• Experience in the legal technology market is preferred.
• Experience in a B2B SaaS or legal tech environment.
• Knowledge of CS platforms and data-driven decision making.
• Ability to partner with Sales, Product, Marketing and Finance.

Responsibilities

• Set strategy and operating cadence for the CS organization.
• Lead the CS leadership team and oversee the CSM organization.
• Own enablement, training, playbooks, and adoption programs.
• Partner closely with Sales, Product, Marketing, and Finance.
• Drive client value realization and KPI-driven decisions.
• Lead the Client Advisory Board and related programs.
• Define CS technology and AI strategy and measure ROI.
• Evolve enablement programs as products release.
• Serve as cross-functional GTM liaison for major initiatives.

Skills

People management

CS leadership

Managing managers/directors

AI adoption

Onboarding/training

Legal tech domain experience

B2B SaaS experience

Planhat familiarity

Cross-functional collaboration

Tools

Planhat

Job description

DISCO in Austin, TX seeks a VP of Customer Success & Enablement to set strategy, programs, and cadence for the CS organization, driving client value and adoption of AI-enabled capabilities. You will lead the CS leadership team and oversee the broader CSM group, including account planning and performance management.

You will partner with Sales, Product, Marketing, and Finance to ensure CS operates as a high-performing GTM function, while evolving enablement programs and reporting ROI to