Strategic Accounts Director, AI-Driven CS

DISQO; United States; Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

100% covered Medical/Dental/Vision for

Stock options

401K

Generous PTO

Job summary

DISQO is seeking a Customer Success Director to own our most strategic, complex client relationships and elevate the CS org through mentorship, playbooks, and AI-driven practices. You will manage high-value, multi-stakeholder accounts with executive credibility, shaping roadmaps, renewal and expansion strategies, and cross-functional partnerships.

You will lead with an AI-forward approach, mentor other CSMs, and influence product and leadership decisions based on customer insights.

Qualifications

• 10+ years in customer success, account management, or a client-facing strategic role.
• Proven track record of owning complex, high-revenue accounts end-to-end including renewals and expansions.
• Comfort operating with VP/C-suite stakeholders and navigating ambiguity.
• Strong commercial acumen and ability to discuss account health with leadership.
• Demonstrated hands-on fluency with AI and building AI-enabled workflows.
• Mentor peers and contribute to process improvements and playbooks.
• Deep curiosity about the client’s business and industry context.
• Excellent judgment on when to solve, escalate, or involve specialists.

Responsibilities

• Strategic account leadership across the largest and most complex accounts.
• Maintain executive-level trust and manage risk for high-value clients.
• Influence cross-functional teams and represent the customer’s perspective internally.
• Demonstrate AI-forward operating practices to drive velocity and client value.
• Mentor and uplift other CSMs through formal and informal guidance.
• Develop deep domain expertise in clients’ industries and use cases.
• Contribute to CS processes, templates, and playbooks for ongoing improvements.

Skills

Customer success

Account management

Executive communication

Strategic thinking

AI fluency

Mentorship

Tools

AI tools

Job description

DISQO is seeking a Customer Success Director to own our most strategic, complex client relationships and elevate the CS org through mentorship, playbooks, and AI-driven practices. You will manage high-value, multi-stakeholder accounts with executive credibility, shaping roadmaps, renewal and expansion strategies, and cross-functional partnerships.

You will lead with an AI-forward approach, mentor other CSMs, and influence product and leadership decisions based on customer insights.