AI-Driven Enterprise Customer Success Director

DISQO; New York (NY); Hybrid; USD 140,000 - 160,000; Full time

Benefits offered by this job

Medical/Dental/Vision for employee

Stock options

401K

Generous PTO

Team offsites

Life Insurance

Health FSA

Catered lunch

Maternity/Paternity leave

Disability Insurance

Travel Assistance Program

Counseling Services

Job summary

DISQO is seeking a Customer Success Director to own our most strategic, complex client relationships. This senior individual-contributor role mentors others, shapes CS practices, and uses AI to drive velocity and value across an elite portfolio.

You will build trusted executive relationships, influence product and sales decisions, and ensure successful outcomes for large, multi-stakeholder programs in a hybrid US-based environment.

Qualifications

• 10+ years in customer success, account management, or a client-facing strategic role.
• Experience owning complex, high-revenue accounts end-to-end including renewal/expansion.
• Ability to operate with VP/C-suite stakeholders and navigate ambiguity.

Responsibilities

• Strategic account leadership for largest, most complex DISQO accounts.
• Maintain executive-level trust and manage risk on priority engagements.
• Influence cross-functional teams including product, sales, and leadership.

Skills

Strategic account leadership

Executive-level trust

Cross-functional influence

AI fluency

Mentorship

Deep domain expertise

Process & playbook

Job description

DISQO is seeking a Customer Success Director to own our most strategic, complex client relationships. This senior individual-contributor role mentors others, shapes CS practices, and uses AI to drive velocity and value across an elite portfolio.

You will build trusted executive relationships, influence product and sales decisions, and ensure successful outcomes for large, multi-stakeholder programs in a hybrid US-based environment.